Practice Manager
Practice Manager
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Job Description
Join Lake Tapps Veterinary Hospital and experience the ideal worklife harmony in enchanting Bonney Lake WA! We are actively searching for a dedicated Veterinary Practice Manager to become an integral part of our expanding team!
At Lake Tapps Veterinary Hospital were passionate about serving pets and creating a vibrant and fulfilling lifestyle for our team members. If youre seeking a practice that values worklife balance and a supportive funloving environment look no further!
Job Summary
The Practice Manager plays a vital role in the hospitals leadership under the guidance of the Principal Doctor. Primary responsibilities include ensuring toptier veterinary care and exceptional client service fostering a motivated and productive team maintaining (or exceeding) budget goals and growing the hospital. This role involves collaborating with the Principal Doctor to optimize profitability and hospital productivity while maintaining strong working relationships with the entire team.
Key Responsibilities
Main Accountabilities:
Partner with Principal Doctor to uphold the WellHaven brand by providing consistent highquality veterinary care and exceptional service to patients and clients
Maximize hospital efficiency productivity and profitability through effective management practices
Oversee and train employees in delivering professional efficient and exceptional client service including educating clients about Wellness Plans preventive care pet health needs hospital services and marketing campaigns
Effectively address and resolve conflicts whether involving clients or employees
Partner with Operations Service Manager Principal Doctor and others to interview select train develop coach and mentor employees
Manage basic Human Resource activities such as new employee onboarding benefits workers compensation recruiting coaching and counseling
Manage para staff performance development and improvement plans motivating teams to achieve set goals. Conduct regular development discussions with para staff
Develop annual plans budgets and hospital productivity targets in partnership with the Principal Doctor and Operations Service Manager
Responsible for cash control banking loss prevention office and medical supply ordering and inventory management
Track and maintain a record of required licenses and certificates to ensure they remain current and do not lapse
Create and maintain veterinarians and para staff schedules to meet client needs following WellHaven guidelines while proactively planning personal and continuing education time off
In conjunction with the Principal Doctor take responsibility for community outreach events and external marketing efforts to promote the hospital
Ensure compliance with all WellHaven policies and procedures as well as local state and federal laws
Oversee the medical chart process to ensure thoroughness and accuracy consistently meeting hospital quality control standards
Partner with the Principal Doctor to implement effective communication strategies to foster employee engagement
Take an active role in or lead hospital team meetings
Customer Service Delivery:
Consistently provide professional efficient and exceptional service
Demonstrate excellent communication and organizational skills when interacting with the veterinary team and clients
Effectively adapt to individual clients and their needs
Effectively resolve customer complaints as appropriate
Other:
Lead and guide the team to ensure the hospital meets safety standards and regulations set by the DEA and OSHA. Meet all OSHA standards and regulations as outlined in company policies
Ability to perform other job duties as assigned
Required Skills and Knowledge
Demonstrated ability to:
Uphold integrity and ethics in all actions and behaviors
Develop direct reports by guiding coaching and mentoring to help them reach their full potential achieve their professional goals and contribute effectively to the success of the organization
Identify address and resolve conflicts effectively and professionally
Drive for results by demonstrating motivation and determination to achieve goals and deliver highquality outcomes
Ensure the team is providing highquality and safe medical services
Remain actionoriented and effectively set priorities
Work well in an extremely fastpaced work environment remaining calm and resilient
Learn new computer software systems (EMR Scheduling etc.
Provide a high level of accountability
Education and Experience
High School Diploma or equivalent
Associate degree or higher in a related discipline (such as business management) a plus or must have the education training and experience that provides the required knowledge skills and abilities
WellHaven hospital experience and/or previous experience as a supervisor/manager in veterinary medicine or healthrelated industry
Veterinary technician certification licensure and experience (preferred)
Certified Veterinary Practice Manager (CVPM) or Veterinary Management Institute (CVPA) certification a plus!
Work Location Environment and Physical Requirements
The Practice Manager position is performed onsite at our hospital or an approved offsite event location. Remote work is not available for this position
Hospital environment includes limited space smells from pet waste and noise (barking etc.
Position requires 40 hours per week to complete essential job duties and to meet client needs and work volume. Schedules may include 10 hour shifts Saturdays evenings and holidays
Able to stand walk stoop kneel crouch and climb
Good handeye coordination armhandfinger dexterity with the ability to reach and grasp and visual acuity to use a keyboard operate equipment and read information
Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus
Ability to lift 50 pounds
May routinely be exposed to pets that may bite or scratch biological hazards anesthesia medications (smells) radiation if near an Xray machine prescription medications including controlled substances
Additional Information
Our hospital is part of the WellHaven Pet Health (WellHaven) network of hospitals. This allows us to have a more extensive and stronger support system connecting with other hospitals in the area while remaining autonomous.
WellHaven helps veterinarians and their teams succeed both personally and professionally. We value our medical teams and strive to support each team member each and every day. Our focus on
personal growth practice support and life balance frame the relationship we want to have with our hospital teams. This peoplefirst approach has made a considerable difference in the lives of our teams clients pets our communities and the health of our hospitals.
Weve been recognized in Inc. Magazine for making a difference in our community and in Forbes for being named one of Americas Best Startup Employers. It is an exciting time to be part of the WellHaven team and an excellent time for you to consider joining us!
Please learn more about WellHaven at .
WellHaven Benefits
WellHaven offers competitive pay and a great benefits package.
Please review our benefits package at: https://wellhaven/wellhavenemploymentbenefits/
Commitment to Diversity
WellHaven is an Equal Opportunity Employer. WellHaven is committed to complying with all applicable federal state and/or local laws prohibiting discrimination based on race color creed religion national origin sex (including transgender status) marital status familial status status with regard to public assistance disability genetic information sexual orientation age military or veteran status membership or activity in a local human rights commission or any other status protected by law.
In accordance with federal state and local law WellHaven may provide reasonable accommodation to known physical or mental limitations of applicants during the hiring process unless the accommodation would impose an undue hardship on WellHaven. For more information please contact WellHaven HR at
Required Experience:
Manager
Employment Type
Full Time
