Hotel Gotham - Reception Manager

Call it what you like but what were really after is someone to put the HOT into HOTEL.

You see when we launched the first Hotel Gotham in Manchester it was billed as Europes sexiest hotel. Now its Newcastles time to enjoy the Gotham effect. So whoever takes on this role will be enthusiastic and passionate as Hotel Gotham is more than just business. Gotham is a way of life. A vibe. A 5starstudded theatrical vibrant stylish dramatic experience for guests and staff.

Gotham Newcastle is located in the Old Fire Station which was originally built inbased on designs by Cackett Burns and Mackellar. Baroque Revival in style a handsome steel framed building with rusticated Portland stone and brick cladding.

We are seeking a professional and highly organized Reception Manager to oversee the daily operations of our reception desk at our prestigious fivestar hotel. You will be responsible for leading and inspiring a team of receptionists to deliver the highest level of service ensuring that each guests arrival and departure is smooth efficient and reflective of the luxury experience we provide. As the first point of contact for our guests you will set the tone for their stay creating a welcoming and seamless atmosphere from the moment they walk through the door.

A Glimpse of the Scenes Youll Be Starring In:

• Lead the Reception Team: Manage and motivate the reception team ensuring each receptionist delivers impeccable service with poise professionalism and attention to detail embodying the fivestar experience from the moment guests arrive.
• Guest Arrival & Departure Excellence: Oversee the checkin and checkout process ensuring guests are greeted promptly their needs are anticipated and their departure is just as seamless as their arrival.
• Maintain Smooth Operations: Supervise the reception desks daily operations ensuring all administrative tasks including guest inquiries reservations and special requests are handled efficiently and with the utmost care.
• Training & Development: Recruit train and continuously develop your team ensuring they are equipped with the skills knowledge and service standards required to excel in a luxury hotel environment.
• Guest Experience Focus: Foster an atmosphere of personalized service ensuring that each guests experience is flawless and every request no matter how small is handled with the utmost attention and professionalism.
• Handle Complaints & Concerns: Address any guest complaints or concerns promptly and with diplomacy ensuring a swift resolution that maintains the hotels reputation for excellence.
• Coordination with Other Departments: Liaise with housekeeping concierge and other hotel departments to ensure guest requests are communicated and acted upon swiftly delivering a seamless and unified guest experience.
• Efficient Desk Operations: Manage the flow of the reception area ensuring that guest checkins phone calls and administrative duties are executed smoothly and efficiently maintaining the highest levels of organization and professionalism.
• Maintain Impeccable Standards: Uphold the hotels standards of cleanliness safety and security within the reception area ensuring that the space remains inviting pristine and compliant with all hotel policies and regulations.
• Reporting & Administrative Duties: Prepare reports on daily operations including guest feedback occupancy rates and any issues that need addressing. Ensure that all necessary administrative tasks are completed accurately and on time.