Experienced Hotel Front Desk Agent
Experienced Hotel Front Desk Agent
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Job Description
Job Summary: We are looking for an experienced Front Desk Agent who will be responsible for greeting and welcoming guests to the hotel. They will complete checkin /check outsaccommodate special requests demonstrates a positive friendly and professional attitude. We are requiring that candidateshave Hotel experiencethat can be verified through reference checks.
Benefits
Competitive Pay
Employee Rate Discounts for Hotel Stays
Team Work Environment
Opportunities for Growth
Responsibilities
Greet customers promptly with a friendly and sincere welcome. Use a clear speaking voice listen to understand requests respond with appropriate action and provide accurate information such as hotel amenities and local attractions
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash make change and balance an assigned house bank. Accept and record vouchers and other forms of payment. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer
Complete registration process by inputting and retrieving information from the computer system confirming information including number of guests and room rate. Promote all marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys certificates coupons and areas attractions
Promptly answer the telephone using a clear speaking voice. Answer telephone with the hotels scripted greeting. Input messages into the computer and retrieve messages and communicate the content to the guest. Retrieve mail small packages and facsimiles for customers as requested. Ensure all guest correspondences are kept confidential
Close guest accounts at time of check out and inquire guest of satisfaction. In the event of dissatisfaction contact management immediately
Resolve issues such as location changes providing additional room amenities and credit issues
Record guest comments or complaints by listening and offering assistance in order to resolve any problems such as price conflicts insufficient heating/cooling etc.
Performs miscellaneous jobrelated duties as assigned
Requirements and Qualifications
- Regular attendance is essential
- May be required to work varying schedules and holidays
- Required to fully comply with the hotels rules and regulations
- Any combination of education and experience equivalent to graduation from high school or any other combination of education training or experience that provides the required knowledge skills and abilities
- Requires continual standing and movement throughout front office area
- Periods of standing exceeding 50 of work shift are required
- Maintain a wellgroomed and professional appearance
About Us:American Hospitality Management Inc. (AHM) is a nationwide awardwinning hospitality management group servicing limited and full service hotels extended stay and resort properties. The team culture throughout AHM Corporate and each property is unlike any other. We are one big team who provide a creative and collaborative environment for one another supports each other and assists each other whenever we are able.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Senior IC
Employment Type
Part-Time
