Customer Experience Supervisor
Customer Experience Supervisor
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Salary Not Disclosed
1 Vacancy
Job Description
Customer Experience Supervisor this position can be located in either Sunman Batesville or Greensburg IN
Are you passionate about delivering exceptional customer service Do you thrive in a dynamic environment where you can lead and inspire a team Great Plains Communications is excited to invite a talented Customer Experience Supervisor to join our growing team in the Sunman IN area!
At Great Plains Communications we believe that fantastic customer experience is at the core of what we do. As a Customer Experience Supervisor you will play a pivotal role in shaping the future of our customer service team. You will not only supervise and support customer service representatives but also implement strategies to enhance service standards and create lasting positive relationships with our customers.
The key responsibilities encompass the supervision and leadership of a customer service team ensuring high service standards and effective performance. This includes:
Overseeing daily operations and monitoring team performance.
Providing coaching feedback and conducting regular team meetings.
Handling complex customer inquiries and ensuring timely resolution.
Hiring training and developing team members while identifying skills gaps.
Monitoring customer interactions for quality and generating performance reports.
Collaborating with other departments to enhance service delivery.
Fostering a customercentric culture and elevating the customer experiencethrough feedback.
Lead the team through change by clearly communicating the reasons behinddecisions and engaging everyone in the process.
Recognize and celebrate successes both big and small to boost morale and reinforce positive behaviors.
Provide context for business decisions to help the team understand the rationale and impact fostering a culture of transparency and trust.
This role focuses on enhancing team efficiency customer satisfaction and continuous improvement within the department.
Education:
An associates degree or equivalent work experience and additional specialized training in customer service is a plus.
Experience:
3 years supervisory customer service and customer sales experience desired.
Skills / Knowledge / Abilities:
Strong leadership communication and interpersonal skills.
Knowledge of telecommunications products services and terminology.
Excellent communication skills both verbal and written.
Strong computer skills Microsoft Word Microsoft Excel Outlook.
Ability to handle difficult customer interactions and resolve conflicts with professionalism and diplomacy. Excellent problemsolving skills and the ability to think critically under pressure.
Knowledge of customer service principles practices and compliance standards related to telecommunications.
Detailoriented with strong organizational skills.
Ability to promote sales and upselling knowledge.
Ability to travel as required possessing a valid drivers license.
Embrace the possibilities with GPC Perks!
Health & Life Insurance
401(k) Retirement Plan
Tuition Reimbursement
Paid Time Off
Paid Holiday Time
Employee Referral Bonus
Flexible Work Environment
Health Wellness Program & Incentives
Scholarship opportunities
If you are ready to take your career to the next level and make a difference in the lives of customers and your team we want to hear from you! Join us at Great Plains Communications where your expertise will help create superior customer experience and a positive work environment. Apply today and be part of a team that values excellence and growth!
Competitive wage and benefits provided.
To apply visit network highperforming people.
Great Plains Communications is the leading fiberdriven technology provider in the Midwest
What sets us apart An unwavering commitment to customer experience. From design to deployment maintenance and beyond our local experts craft tailored solutions and deliver personalized ongoing support to keep communities seamlessly connected.
Required Experience:
Manager
Employment Type
Full-Time
