Customer Support Specialist 183881
Customer Support Specialist 183881
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1 Vacancy
Job Description
What you do at AMD changes everything
We care deeply about transforming lives with AMD technology to enrich our industry our communities and the world. Our mission is to build great products that accelerate nextgeneration computing experiences the building blocks for the data center artificial intelligence PCs gaming and our mission is the AMD culture. We push the limitsof innovation to solve the worlds most important strive forexecution excellence while beingdirecthumblecollaborativeandinclusiveof diverse perspectives. This is who we are at our best. One Company. One Team.
AMD together we advance
CUSTOMER SUPPORT SPECIALIST
THE PERSON:
As an individual contributor the successful candidate will be responsible for data analysis and demand management in the Customer Operations organization within AMDAECG Operations.
The key responsibilities include managing supply assurance building strong internal and external relationships to drive process improvements and system solutions which have significant business impact. Managing supply assurance includes responsibilities such as monitoring new products for seamless transition into volume production review and analysis of customer/distributor forecasts prompt and ongoing review customer/distributor backlog and expedite requests working with the factory teams and identifying action to drive improved delivery performance.
The emphasis of this role is the candidates ability within the purview of Operational & Supply Chainoriented situations to build strong relationships simultaneously manage a variety of situations effectively and quickly prioritize key initiatives and can engage influence and arbitrate between multiple internal & external stakeholders.
KEY RESPONSIBILITIES:
- Actively works with both internal and external stakeholders to achieve overall customer fulfillment satisfaction
- Analyzes forecast and demand data to ensure customer supply continuity
- Acts as the voice of the customer/distributor to internal Operations stakeholders
- Provide support to the development maintenance and continuous improvement of all customer fulfillment areas including customer forecast program management order management and key customer management
- Effective attainment of key metrics (KPIs)
- Work crossfunctionally to share best practices and modify processes and policies to improve overall customer experience
- Project manages the implementation of supply chain initiatives
- Continuously research and remain knowledgeable on industry trends and competition
PREFERRED EXPERIENCE:
- 13 years experience desired in Supply Chain or Operations
- Ability to develop and execute multiple strategic priorities and approaches to meet objectives & deliver results
- Exceptional people skills and executive presence with ability to synthesize complex issues and communicate into simple messages for peers and customers
- Strong business acumen written and verbal communication skills
- Demonstrated success in collaborating with customers to resolve issues and develop solid business relationships
- Proficiency with MS Office suite: Excel/PowerPoint
ACADEMIC CREDENTIALS:
- A bachelors degree B.S. in Business or related discipline Supply Chain/Operations/emphasis preferred.
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Requisition Number:183881
Country:United StatesState:CaliforniaCity:San Jose
Job Function:Sales Support
Benefits offered are described here.
AMD does not accept unsolicited resumes from headhunters recruitment agencies or fee based recruitment services. AMD and its subsidiaries are equal opportunity employers. We consider candidates regardless of age ancestry color marital status medical condition mental or physical disability national origin race religion political and/or third party affiliation sex pregnancy sexual orientation gender identity military or veteran status. Please click here for more information.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
