Customer Service Advisor
Customer Service Advisor
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Job Description
Permanent full Timeand 12 month fixed term opportunities available
35 hours per week Covered by rota
Monday Thursday 9.00am 6.00 pm Friday 9.00 am 5.00 pm
Closing date: 23rd April 2025
Interview date: 28th April 2025
Interview location: Soapworks Salford Quays Manchester
Our organisation is all about people the people who live in our homes the communities we serve and those we work with. So its no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.
As a notforprofit housing association we provide homes and services to over 20000 people across Greater Manchester. We build more affordable new homes make a difference in the communities we serve and support our colleagues to enjoy work learn and grow.
We are looking for an experienced customer service professional to join our Customer Service and Support Team. You will support customers through a growing range of digital channels.
In this role you will be responsible for:
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Provide excellent customer service across our telephone live chat social media and email channels.
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Demonstrate the ability to communicate to a high level in both written and verbal format answering a full range of customer enquiries.
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Support customers while navigating our customer app/portal and encourage them to use the functionality available there. This also includes assisting them should they have a technical issue.
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To resolve customer enquiries within the first contact helping to maintain our Right FirstTime ethos.
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Provide a service tailored to each customers specific needs and perspective following the Mary Gober International approach.
We need people who are/ have:
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The ability to demonstrate an example of excellent customer experience
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An understanding of what a Social Housing Association does and Irwell Valleys ambitions
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Proficient with MS Office package notably Word Excel and Outlook
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Experience of working within a customer service team
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Experience of working within a digital led multichannel contact centre would be a distinct advantage
You will be required to be in the office for 2 days per week and can work 3 days at home and you may be required to be in the office more depending on training and probationary period.
Everyones welcome here. Our culture is inclusive and we are committed to increasing diversity. We enable everyone to be themselves at work so that they feel at home with us. And we trust and support people to do their best in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
If you want to be part of our team and help us make a difference wed love to hear from you.
#CustomerServiceAdvisor #contactcenter #callcenter #CustomerService #housingjobs #recruiting #Manchesterjobs
The company
Irwell Valley Homes is a housing association providing affordable homes and services to over 16000 people across Greater Manchester and employing over 280 colleagues.
We are a charitable registered provider of social housing and offer homes mainly for social rent with a small number for affordable rent market rent and shared ownership. We also provide homes with support for people with dementia mental health issues learning and physical disabilities those who have been made homeless and people affected by domestic abuse.
As well as providing homes wedeliver services and support to customers and work in partnership with specialist organisations to help them sustain their tenancies and get on in life. And we engage with customers to shape services and review our effectiveness.
How we work
Accreditations
Documents
Required Experience:
Unclear Seniority
Employment Type
Unclear
