Install Services Administrator

Company Name: PBS Systems

Job Location: Calgary AB

Job Type: Fulltime Permanent

No. of Openings: 1

Internal Job Title: Install Services Administrator

Reports To: Manager Install Services

Job Requirement(s): n/a

PBS is the fastest growing All Inclusive Business Platform vendor in North America and weve only just begun!

The Opportunity:

We are changing the way people buy and service cars one dealership at a time. In business for over 30 years PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform and we need your help.

We are unique in the industry because we view our customers as business partners technology innovators and friends. Our software can run all aspects of an automotive dealership with sales service inventory management and accounting modules.

And thats where you come into the picture. While specific roles are posted PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team we will continue the process of moving you into new roles based on your talents growth and interests.

The Role:

As an Install Services Administrator you will be working in conjunction with the Dealer Training Optimization team and Project Management team to facilitate a dealership from their current DMS provider to PBS.

Job Responsibilities:

• Provide excellent support to our customers in our software
• Support and troubleshoot issues that are both called in or emailed
• Escalate issues to the corresponding teams where needed
• Set up letterheads for new installs and communicate with customers to get their approval
• Setup maintain and communicate on global training Dealer Academy master schedules and Turbo Meeting requests
• When needed help the DTO Admin team with the manufacturer inspections loaner agreements and income dashboards
• Responds to both internal and external support requests in a timely manner
• Be able to talk about and be able to navigate parts of our DMS Software to be able to better assist
• Willingness to commit to an ongoing system of education and crosstraining
• Maintain documentation and update as processes change within the department

Qualifications:

• 12 years previous experience in a related industry or field
• Strong knowledge of Microsoft Office Suite with extra proficiency in Excel
• High School Diploma
• Excellent communication skills
• Excellent customer service skills
• Problem solving and trouble shooting skills
• Strong documentation abilities
• Effective time management
• Strong multitasking & prioritization
• Available for occasional work on Saturday and/or Sunday to support software installations
• Available occasional work on USA/Canadian holidays based on installation needs

What we offer:

• Internal promotion and growth opportunities
• An education department dedicated to helping you with professional and personal development
• The opportunity to travel
• Free parking
• Staff events
• Competitive annual base salary
• Bonus for product certification up to $4800 per year
• Great referral bonus
• Staff discounts with GM Dell Goodlife and more.

Should you be selected for an interview you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.