Sr IT Technician
Sr IT Technician
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Job Description
Location:
Berea Kentucky United StatesJob ID:
R0083578Date Posted:
Company Name:
HITACHI ASTEMO AMERICAS INC.Profession (Job Category):
Engineering & ScienceJob Schedule:
Full timeRemote:
NoJob Description:
General Summary:
Maintains installs and troubleshoots IT related systems to ensure reliable operations.
Job Summary:
- Researches and implements technological strategic solutions related to Helpdesk support
- Provides support to end users on a variety of issues. Identifies researches and resolves technical problems.
- Responds to telephone calls email and Help Desk requests for technical support.
- Documents tracks and monitors the problem to ensure a timely resolution.
- Troubleshooting and installation knowledge of Microsoft Client Operating systems Windows 7/8.1/10/11 Microsoft Office and Imaging technologies
- Deploy hardware as needed.
- Provide OffHour support as needed. This includes taking home company provided equipment nightly to provide support.
Qualifications:
Knowledge Skills and Abilities:
- Strong customer service skills with the ability to handle multiple tasks with frequent interruptions.
- Understanding of computer hardware (SSD RAM Processor etc.
- Knowledge and understanding of IT systems and how they interconnect.
- Familiarity with mobile devices: iPhone and iOS
- Basic Working knowledge of TCP/IP and LAN Networking
- Adhere to all safety policies & guidelines.
- Willingness to take on special projects as directed by management.
Education: Associate degree in IT or related area applicable certificates or equivalent IT experience.
Experience: Minimum of 1 year of experience Certifications relevant to the position will receive higher consideration.
Working Conditions
Physical Demands:
- Team members may be routinely exposed to equipment operational noise heatcoldand dust.
- Team Member may be required to stand sit squat walk bend move reach or stretch for prolonged time periods with no restrictions as required by job duties.
- Work in a safe and professional manner while adhering to all regulatory requirements (OSHA EPA State and Federal regulations etc..
- Comprehend and adhere to management directions and/or safety instructions with no restrictions.
- Effectively communicate in Business English language.
- Pull push carry lift or move items up to 50 lbs. throughout the work shift without assistance as required by job duties.
- Pull push carry lift or move materials/people/items/equipment weighing over 50lbs or more during the work shift with the use of Company provided devices as required by job duties.
Travel: Local travel may be required as needed. Must have a valid drivers license.
Location: 100 Onsite
Equal Opportunity Employer (EOE)Females/Minorities/Protected Veterans/Individuals with Disabilities
If you need a reasonable accommodation to apply for a job at Hitachi please send the nature of request and contact information to . Queries other than accommodation requests will not be responded to.
Required Experience:
Senior IC
Employment Type
Full-Time
