Emergency Communications TelecommunicatorTrainee
Emergency Communications TelecommunicatorTrainee
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Job Description
The City of Peoria is an Equal Opportunity/Affirmative Action Employer
Description
LOCATION:PEORIA MUNICIPAL BUILDING 542 SW ADAMS PEORIA ILLINOIS (Free Parking)
SALARY: 2025 Rate: $24.05/hr as Trainee $26.57/hr as Telecommunicator
Initially hired as Trainee; promoted to Telecommunicator after completion of training
$250.00 bonus upon hire $500.00 bonus upon completion of one year $250.00 bonus upon completion of 18 months.
HOURS: Days off Shifts and Hours vary
Three Shifts: 1st6:00 a.m.2:00 p.m. 2nd2:00 p.m.10:00 p.m. 3rd10:00 p.m.6:00 a.m.
AsNeeded Shift (any hours and days with minimum 5 days notice after completion of training) High probability of 2nd or 3rd shift two consecutive days off during the week work all weekends and holidays.
The City of Peoria Emergency Communications Center (ECC) is responsible for emergency communications for the citizens of the City of Peoria and Peoria County. The ECC provides dispatching services to Peoria Police Peoria Fire Peoria County Sheriff Emergency Medical Services Peoria County Fire & EMS agencies and other City departments as part of the Peoria City/County Enhanced 911 system. The ECC typically receives over 350000 incoming telephone calls a year. Telecommunicators are responsible for communication between those in need and police fire and emergency medical services (EMS). This is done by taking emergency phone calls sending out appropriate information for Police Fire and EMS and providing accurate contact information for affected individuals.Examples of Duties
IMPORTANT ATTRIBUTES:Skill in typing information 45 words per minute) using letter/number combinations quickly and accurately; ability to handle a high degree of stress; ability to listen to caller type information into computer about the call and respond to radio simultaneously; make decisions quickly and take effective action in emergency situations; ability to establish and maintain working relationships with the general public and other employees.
TESTING REQUIREMENTS: Tests will be conducted on an ongoing basis; applicants will be notified of testing dates; applicants who successfully pass all required tests will be placed in an eligibility pool for future hire. Candidates who successfully pass tests will be required to observe in the ECC for a minimum of 4 hours. Candidates will be given an orientation and detailed information about the duties and environment. Selected candidate must successfully pass a criminal background check preemployment physical including a drug screen prior to hire.
Minimum Qualifications
High school diploma or GED; radio or telephone communication courses helpful; prior related dispatching experience desirable; experience in multitasking jobs a plus; equivalent combination of education and experience considered; must pass computerized telecommunicator test and oral interview; selected candidate must successfully pass background investigation conducted by the Police Department.
Supplemental Information
EMERGENCY COMMUNICATIONS TELECOMMUNICATOR/TRAINEE
STEPS IN HIRING PROCESS As of 1/1/2016
CRITICALL TESTING (allow 2 hours for test)- Test held at the Municipal Services Building 542 SW Adams Info Systems Training Room
- Computer scored test includes:
Call Summarization
Decision Making
Memory Recall
Sentence Clarity
Prioritization
Map Reading
Spelling
Reading Comprehension
SELECT INC TESTING (Allow 2 hours for test; usually immediately follows Criticall test)- Test held at the Municipal Services Building 542 SW Adams IS Training Room
- Valid behaviorally based assessment specifically for entry level 911 telecommunicators and call takers
MANDATORY VISIT TO EMERGENCY COMMUNICATIONS CENTER 911- Prior to the Oral Interview each candidate must spend a minimum of 4 hours observing in the Citys Emergency Communications Center. Candidates may observe on any day of the week including weekends. Candidates will need to make arrangements with the ECC Shift Supervisor for their observation.
ORAL INTERVIEWS- Given to all individuals who pass the Criticall & Select preemployment test
- Approximately 25 minutes in length
- Standard interview questions job related questions that measure the individuals ability to think on their feet
- Conducted by Staff of the Emergency Communications Center and Human Resources
- Individuals are given points for each question: points are totaled and averaged for passing score of 45 (Maximum points 75
- Information about the shift environment training benefits given to applicants at this time
BACKGROUND INVESTIGATION- Candidates who pass the oral interview will be given a detailed background investigation questionnaire to complete. This must be returned to the HR Department within 5 business days of notification of passage of the oral interview.
- Background investigation including a criminal history check will be conducted by the Peoria Police Department. Passage of background is required.
Applicants who are successful in all phases of the testing will be given a cumulative score and placed into an Eligibility Pool. Candidates who successfully pass the background investigation will be offered a position conditional upon passing the medical exam including a drug screen as openings occur.
APPLICATIONS FROM THE GENERAL PUBLIC WILL BE ACCEPTED IN THE HUMAN RESOURCES DEPARTMENT CITY HALL 419 FULTON ROOM 202 PEORIA IL 61602. FAX#PHONE#; EMAIL ; WEBSITE . YOU ARE REQUIRED TO ESTABLISH RESIDENCY WITHIN PEORIA CITY LIMITS WITHIN ONE YEAR OF EMPLOYMENT. HOWEVER IF YOU CHOOSE TO WAIVE THAT REQUIREMENT YOU MUST LIVE WITHIN A TWENTY 20 MILE RADIUS OF CITY HALL AND GIVE UP 2 OF YOUR BASE PAY FOR FIVE 5 YEARS. YOU WILL NEED TO COMPLETE A WAIVER OF RESIDENCY FORM IN THE HUMAN RESOURCES DEPARTMENT. EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER. SELECTED CANDIDATE MUST PASS MEDICAL EXAMINATION INCLUDING A DRUG SCREEN PRIOR TO HIRE. OFFICIAL CLASS SPECIFICATIONS AVAILABLE IN THE HUMAN RESOURCES DEPARTMENT.
Required Experience:
Intern
Employment Type
Full-Time
