Senior Director Product Commercialisation Visa Direct

The Visa Direct Commercialization and Solutions team is responsible for leading Visas efforts to support all channels and extend payments beyond the card. Building on Visa Directs market leading platform the Visa Direct service enables corporates governments banks merchants fintechs etc. with unprecedented options to send payments domestic and cross border and collect overseas payments for consumers and businesses around the world.

The Visa Direct Commercialization and Solutions function is responsible for regional product management and strategy supporting the product go to market efforts of sales and program launches providing the thought leadership and longterm design for strong Visa money movement value proposition for the Asia Pacific region.

We are seeking a Product Commercialisation Leader to develop the Center of Excellence to support product owners in Visa Direct money movement suite of product verticals with endtoend proposition development gotomarket strategy sales and marketing collateral contracting pricing etc. for top Asia Pacific product priorities. The leader will drive a customer first engagement model that orchestrates product build pre to postsales activities operationalization and launch of new to market products including customer onboarding golive customer success to customer support and implementing strategies to drive a scalable commercialization and go to market model for the Asia Pacific region.

The Product Commercialisation leader will report to the Regional Head of Commercialisation and Solutions for Visa Direct Asia Pacific and accountable for delivering endtoend new product proposition and launch in Asia Pacific. He/She will be accountable for developing the commercialization and go to market plan and program managing supported by accountable stakeholders from crossfunctional teams to rollout new Visa Direct capabilities across cards account wallets payouts as well as currency cloud collection solutions to meet the objectives of achieving strong productmarket fit and driving successful product growth and adoption.

What a Senior Director Product Commercialisation will do:

• Lead delivery of newtomarket money movement products and solutions:
  • Lead a commercialisation project POD comprised of a crossfunctional team (Product Managers Solution Managers Design/ Architects Licensing Network Operations Treasury Risk Compliance Pricing Marketing Client Service) driving the capability build operationalisation and client/partner program launches.
  • Drive all GTM activities for the initial 1218 months to fasttrack new product launches. The Commercialisation POD is responsible to onboard the first few clients support client/partner engagements finalise sales enablement materials create GTM assets (e.g. prototypes and standardized technical guides/manuals) and measure/ review KPI performance metrics.
     
• Sales & Marketing Strategy with Market Teams:
  • Assess all localisation requirements monitor client experience and feedback to market support center and train market teams who will take on BAU responsibilities after the initial months.
  • Ensure market and customer satisfaction through maintenance of rigorous feedback loops and evolution of plans to meet client and industry needs.
  • Meet all local regulatory compliance and consumer advocacy and ensure a strong flow of high quality actionable customer insight.
     
• Customer Success Strategy & :
  • Key interface on product development and deployment initiatives between the market teams market support center stakeholders and Visas global teams. In addition to working with inmarket clientfacing teams. The team will work closely with Visa Direct AP sales and solution teams that facilitates regional product proposition development from ideation to client delivery.

On a daytoday basis the commercialisation leader will have oversight on endtoend product and solutions commercialisation activities performed by the PODs managed by him/her) falling in three categories:

GTM Planning

• Market prioritisation & GTM Pipeline planning (e.g. client/ merchant/partner pipeline)
• Secure Country Management and CRM support for deployment prioritisation
• Develop GTM toolkit (e.g. technical overview documentation product UX flow sales engagement materials marketing materials product narrative for clients/partners)
• Manage pricing approvals contracting approach (e.g. NBIA process contract templates for different engagement models)
• Determine Product roadmap (e.g. Feed requirements and defects into roadmap track progress and keep stakeholders informed)
• Agree on targets/ KPIs: Setting client/partner enablement targets with Global Product and market teams

Sales and Engagement

• Client / merchant/ partner engagement (e.g. Lead initial sales pitches discovery sessions technology deepdives)
• Contract development and (e.g. develop templates negotiation approvals etc.

Implementation

• Visa operations support model licensing legal treasury risk and compliance
• Client Support Model (e.g. CS resource planning training documentation tools)
• Feedback loop (e.g. feature requests based on implementation experience into product roadmap)

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

• Strong experience in payment product management and/or commercialization. Crossborder payments experience with established credentials in delivering product and business solutions is a strong plus.
• Proven experience in program managing complex project deliveries in a matrixed multicountry and multicultural environment. The ability to build and motivate a project team made up of participants from different functions is essential
• Engineering bent of mind with ability to engage at a technofunctional level with technology and operations teams and vendors
• Natural collaborator with excellent communication skills and strong executive presence.
• Disciplined and comfortable with ambiguity possessing the maturity and capability to interact and influence across multiple levels and organizations internal and external to Visa.
• Demonstrable experience in commercials and pricing methodologies with a sharp understanding of macroeconomics consumer behavior product operations and business processes.
• Understanding of trends and themes in payments and/or futurist outlook and passion for technology innovation
• Superior strategic and analytic skills capable of clearly communicating a vision to team members the company and our clients.
• Sound business acumen analytical skills and keen understanding of new technology payment business models and profitability drivers
• Worldclass clientengagement and presentation skills
• Track record for a proven ability to attract hire and train top talent
• Understanding of Visa business and organization strongly preferred

To be successful in this role you will need:

• Strategic thought leadership coupled with bias to drive initiatives and meet key result areas
• Strong leadership posture such that you inspire and challenge colleagues and enable them to gain confidence and deliver against multistream and multiyear GTM/delivery plans
• Ability to articulate a strategic vision and solution constructs that execute against it to both internal and external stakeholders.
• Ability to engage diverse groups including senior executives
• Solutionled thinking
• Agility in working with crossfunctional teams as we iterate through different solution constructs and commercial structures.

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Fulltime