IT Helpdesk Technician
IT Helpdesk Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Medical and Dental
- 401K Plan
- Paid time off and vacation
- Growth opportunities
- Paid Training
- Family owned and operated
- Long term job security
- Support a group of automotive dealerships in the greater Capital District.
- Support maintain and implement Microsoft Windows workstations clients and printers
- Support maintain and implement Microsoft Windows servers to provide the following services: Exchange File services Print services Network services (DHCP AD DNS)
- Documents report track and resolve incidents in the Help Desk software
- Maintains central source of information enabling Help Desk Technicians to rectify issues with minimal disruption to business
- Provide Help Desk presence during normal business hours. Provide remote Help Desk coverage one full Saturday per month in rotation with other IT staff (every 3 weeks)
- Coordinate and provide 1st and 2nd level support for addressing new and open issues
- Interface with automobile manufacturer IT support to resolve open issues
- Regular schedule MF 8AM5PM after hours and weekend work as needed
- Additional responsibilities as assigned by IT Director
- Valid Drivers License
- One year Helpdesk experience (preferred)
- Excellent customer service communication and time management skills
- Ability to quickly adapt to changing project requirements
- Must possess ability to manage multiple projects concurrently
- Strong knowledge of Windows Server 2008 and newer server technologies Active Directory Group Policy and Microsoft Exchange
- Expert technical knowledge of MS Office Windows 7/8/10 workstation (laptop/desktop)
- Working knowledge of TCP/IP based LAN and WAN technologies and basic working knowledge of Cisco networking equipment & configuration
- Must be a United States citizen with a valid drivers license and clean driving record
- Must be willing to travel on a daily basis between locations
Required Experience:
IC
Employment Type
Full-Time
