Field Support Specialist
Field Support Specialist
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$ 52800 - 79200
1 Vacancy
Job Description
Job Description Summary
Job Description
The Field Support Specialist ensures firstclass service operations process . Meets KPIs for field service operational metrics and Quality standards within assigned territory. Main point of contact and subject matter expert for all aspects of backoffice field service support for field engineers: parts tools service records recalls service quoting. Goto resource to help solve operational needs at field speed.
This is a remote role where you will work out of your home office. The successful candidate will need to reside in the Central Time Zone with the ability to work from home in a dedicated office space free from distraction with a highspeed internet connection.
At GE HealthCare our machines our software our solutions our services and our people make a genuine difference to medical professionals and patients all over the world. Thats because we never lose sight of what healthcare really needsthe human touch.
Roles and Responsibilities:
Drive the overall of the GEHC field service operations into all applicable processes including service records parts PMs FMIs and service tools.
Responsible for timely and accurate quoting for OnDemand services and ODS funnel management in SFDC.
Main point of contact for field engineer onboarding and offboarding ensuring all details within parts tools SRs etc. retain continuity through transition
Partner to the Area Service Leader Manager of Service Operations and Region Operations Specialist Team to meet Daily Management goals.
Work within all related systems: CRM FX SFDC web tools/reports and legacy and Support Central systems to manage and complete all work.
Manage proactive weekly reporting to ASL team driving operational rigor with FE teams manage ad hoc report requests for the field service team
Handle all types of work submitted into the department whether Imaging multivendor or PCS as needed.
Support proactive parts escalations and down customer system .
Maintain install database accuracy by supporting field team and external customers via phone and email.
Work closely with field service sales and service operations to resolve technical and processrelated issues.
Effectively manage and prioritize various projects with minimal supervision.
Aware of and comply with the GEHC Quality Manual Quality Management System Quality Management Policy complete all planned training within defined deadlines
Required Qualifications:
High School or GED equivalent minimum 2 years of experience in one or more of the following: service operations field support order management or administrative/customer service.
High proficiency in Microsoft Office Suite products (e.g. Word Outlook Excel).
Minimum two years experience working with Microsoft Excel that includes sorting pivot tables and analysis
Legal authorization to work in the U.S. is required.
Desired Qualifications:
Bachelors degree preferred
Healthcare industry experience preferred
Strong focus on customer care and satisfaction.
Demonstrated ability to work under pressure and to meet deadlines and commitments.
Strong oral and written communication skills.
Ability to document plan market and execute programs.
System Knowledge: Nuvolo FX CRM Spotfire Excel SFDC
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus and drive ownership always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into worldchanging realities. Our salary and benefits are everything youd expect from an organization with global strength and scale and youll be surrounded by career opportunities in a culture that fosters care collaboration and support.
Job Postings:
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus and drive ownership always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into worldchanging realities. Our salary and benefits are everything youd expect from an organization with global strength and scale and youll be surrounded by career opportunities in a culture that fosters care collaboration and support.
#LIAK4
#LIRemote
For U.S. based positions only the pay range for this position is $52800.00$79200.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills qualifications experience and location. In addition this position may also be eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package including not but limited to medical dental vision paid time off a 401(k) plan with employee and company contribution opportunities life disability and accident insurance and tuition reimbursement.Additional Information
GE HealthCare offers a great work environment professional development challenging careers and competitive compensation. GE HealthCare is anEqual Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID19 some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
Required Experience:
Unclear Seniority
Employment Type
Full-Time
