Graduate Programme - Customer Success at Fospha
Graduate Programme - Customer Success at Fospha
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Job Description
Are you excited by the idea of joining a highgrowth dataled business at the intersection of marketing analytics and technology
Do you want to learn how fastscaling tech businesses operate while developing valuable customer data and commercial skills
Are you looking for a role that allows you to make an immediate impact with real responsibility while being supported to grow
If so wed love to hear from you!
One of our Portfolio Companies Fospha are going through an exciting period of growth and are launching their Customer Success Graduate Programme! To find out more check out the below!
Please note this role graduate role is specifically for Fospha only.
About Fospha
Our platform unites Finance Marketing Data and Leadership with a shared view of performance and profitabilitycombining fullfunnel measurement forecasting and optimisation. With Fospha every team moves faster and grows smarter.
Trusted by over 200 leading brands across three continents including Huel Oh Polly and Represent Fospha manages $2.5 billion in annual ad spend.
Were scaling fast across London Mumbai and Austin and were on the lookout for ambitious grads and soontobe grads to jump in and help us build the worlds most powerful marketing measurement solution. Ready to make your mark Lets go!
The Graduate Opportunity in our Centre of Excellence
The Centre of Excellence is Fosphas earlycareers programme that develops ambitious highperforming talent through focused training handson experience and crossfunctional exposure. Starting in Customer Success youll gain foundational experience while being prepared for future opportunities across the organisation. The programme operates on four key principles:
- Individual Responsibility from the Get Go: You will quickly be responsible for the success of your accounts able to make an individual impact early in your career
- Work alongside SLT at Leading Businesses: You will be engaging with Senior Leadership and CLevel executives at the leading retail brands getting exposure to how the top companies operate
- Become a Client Facing Expert: You will be working directly with clients often meeting them in person and developing your ability to create strong interpersonal relationships
- CrossFunctional Exposure: Customer Success offers unique opportunities to learn from and collaborate with every department in the businessmany on a daily basis.
- Comprehensive Training: In addition to the extensive onthejob learning opportunities youll receive a broad and blended inperson training curriculum covering essential topics such as Business Storytelling Account Management Market Research & Product and Financial Management.
- Career Development: High performers have clear opportunities to quickly advance their careers at Fosphawhether progressing within Customer Success toward strategic and/or management roles or moving into other departments that align with their skills and interests.
The Role
Joining the team as a Customer Success Coordinator you will be at the heart of the business delivering the best possible experience to our customers.
Key responsibilities:
- You will independently own a portfolio of accounts being the main point of contact from the point of signature onwards
- You will be responsible for the customer health and product adoption with the ultimate goal of client retention
- You will be focused on delivering value for your customers deeply understanding their goals and pains and solving their issues effectively via your comprehensive knowledge of our product
- You will own and project manage the onboarding of your clients hitting time to value targets
- You will bring clients through our adoption playbook preparing highquality insights decks to input into the clients marketing strategy and running usecase focused training sessions to drive product adoption
- You will identify risks to adoption & renewal and prepare mitigation plans to execute on to improve outcomes
- You will need to develop strong interpersonal relationships with your customers be confident and effective on client calls and take initiative in building relationships (e.g. in person meetings gifts proactive advice attending events)
- You will need to be collaborative in working with our other departments giving regular progress updates to your team giving our product team insight into customer pains and helping our partnership teams communicate with our strategically important partners
- In addition to your core responsibilities we expect you to be excited by the opportunity Gen AI brings and find new ways of working utilising our Gen Ai hub to increase our efficiency
What are we looking for
We hire for potential you dont need a technical degree or marketing background. Were looking for:
- Curious proactive individuals who are keen to learn and grow
- Excellent verbal and written communication skills
- Strong relationshipbuilding ability both internally and externally
- Analytical mindset comfortable interpreting data and creating insights proficiency in Excel!
- Organised and able to manage multiple priorities simultaneously
- Passionate about customer success and solving problems for customers
- Interest in emerging technologies and excited by the potential and opportunity AI brings
Our Values and Principles
You will be able to demonstrate examples of our core principles:
- Seek inclusion & diversity: We create an environment where everyone feels welcome and people are encouraged to speak and be heard
- Work Hard Work Well Work Together: We take responsibility for making things happen independently and together; we help colleagues in need and close loops making sure our work is complete and has lasting impact
- Grow: We are proactive curious and unafraid of failure
- Customer at the heart: We care about the customer feel their pain and love building product that solves their biggest problems
- Candour with caring: We deliver candid feedback with kindness and receive it with gratitude
Above all our people show a willingness to work together and get their hands dirty to deliver product success which means our customers are successful!
What we can offer you
- Salary: 30k base a competitive commission scheme
- Be part of a leading global venture builder Blenheim Chalcot and learn from the incredible talent in BC.
- Be exposed to the right mix of challenges and learning and development opportunities
- Flexible Benefits including Private Medical and Dental Gym Subsidiaries Life Assurance Pension scheme etc
- 25 days of paid holiday your birthday off! One day extra after 3 years!
- Free snacks in the office!
- Quarterly team socials
The Process
- 20minute screening call with a member of the Talent Team
- InPerson Assessment Centre at our office White City London
- 2x final interviews in person with SLT in Fospha
Top tip: Make sure to thoroughly research Fospha and tell us why you would be a great fit for the role!
Please note we are experiencing a high volume of applications so please bare with us and we will ensure to get back to every application! For any questions please reach out to us at . We look forward to receiving your application!
By submitting your CV you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing but please note that this means we will no longer consider you for the role you have applied can review our privacy policyhere.
Employment Type
Student
