Information Coordinator
Information Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
At Mass General Brigham we know it takes a surprising range of talented professionals to advance our missionfrom doctors nurses business people and tech experts to dedicated researchers and systems analysts. As a notforprofit organization Mass General Brigham is committed to supporting patient care research teaching and service to the community. We place great value on being a diverse equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore we invite and welcome applicants from traditionally underrepresented groups in healthcare people of color people with disabilities LGBTQ community and/or gender expansive first and secondgeneration immigrants veterans and people from different socioeconomic backgrounds to apply.
Job Summary
Responsible for facilitating proficient operation of a hospital communication system.Does this position require Patient Care No
Essential Functions
Perform various clerical duties and operate computer equipment including the switchboard console alphamate pager voicepaging system portable radios and cellular telephone and provide information to callers and visitors.
Handle both incoming and outgoing calls with speed and accuracy.
Demonstrate familiarity with all codeemergency situations and the appropriate procedure to alert proper personnel and record occurrences as required. Code situations include but are not limited to medical emergency security alert fire and disaster.
Act as central control for mobile pagers take and relay messages as required.
Respond to various alarm systems located at the switchboard.
Issue keys that are kept at the switchboard to authorized personnel. Maintain an accurate log as to the disposition of these keys.
Compile oncall information for hospital personnel and all meetings scheduled in the building.
Resolve basic discrepancies and refer all others to the appropriate department.
Qualifications
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree
No
Licenses and Credentials
N/A
Experience
customer service or callcenter experience 23 years preferred
Knowledge Skills and Abilities
Good interpersonal and phone skills.
Commitment to demonstrate consistent outstanding customer service.
Confident to quickly assess situations and make reasonable judgement decisions.
Must be able to prioritize rationally.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half PeopleFocused half PerformanceFocused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
IC
Employment Type
Full-Time
