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Key accountabilities
30 Build Rapport Maintain regular touch points with our network of member firms and global functions to ensure Digital Workplace captures and understands key requirements from endusers. Relationships are expected to be built and maintained at CIO CTO and Digital Workplace Lead level.
Manage Stakeholder Network Identify potential stakeholders analyze their expectations and develop strategies for managing stakeholders and their expectations.
Client Needs Find out and clarify the clients requirements and what factors will influence their buying decision. This ranges in complexity from asking some standard questions to gathering complex data from a variety of sources inside and outside the client business then analyzing findings to define and agree on a statement of client requirements to enable offering the right sales proposition.
Manage Client Challenges Navigate conversations in which the client is frustrated or unhappy with the organization.
Strengthen Connections Connect with clients to strengthen the relationship meeting needs through positive client experiences.
Commercial Acumen Demonstrate understanding of the business environment and objectives in developing solutions.
20 Digital Workplace Roadmap Create understand and communicate the digital road map leveraging agile and designthinking principles to drive sustainable implementation ensuring effective mutual buyin to the steps of implementation and benefits of the technology. Work with Digital Workplace Product Owners to effectively communicate key product updates and enhancements.
20 Product Communities Support the structure and facilitation of product communities to assist product owners in ensuring member firms are fully invested and informed about product roadmaps plans issues etc.
20 Product Best Practices Work with Product Owners to articulate best practice usage of tool sets.
Ensure we are getting maximum return on M365 investment in terms of user awareness
10 Continuous Improvement Enhance product and operational processes to streamline efficiency boosting performance and productivity for our teams and customers. Evaluate operational performance against plan create new ideas and make suggestions for improvements and changes to ensure continuous improvement in performance over time.
About KMPG International
Together with more than 273000 colleagues in 143 countries throughout our member firms people at KPMG imagine big ideas and bring solutions to life for clients both big and small. A role with KPMG International will open a world of opportunity in your career.
KPMG International helps set the strategy and protects the reputation of this global organization of independent professional services firms providing Audit Tax and Advisory services. We deliver value to our member firms and drive positive change in the communities we serve. By joining us you will gain a unique understanding of how a global organization operates and work on projects that impact the whole organization. From setting standards and best practices to developing innovative tech enabled solutions for clients youll be part of a global team changing the way our business operates. We look forward to welcoming you to our team.
About this Global Group
The core services provided by Global Technology & Knowledge are more crucial than ever to our future as we enable KPMGs digital transformation provide trusted technology services ensure security across the network and accelerate our Collective Strategy.
Our ways of working are based on the principles of customercentricity communities of expertise an optimized delivery model flexibility a culture of empowerment and fulfilling careers.
We are organized under five new domains: Technology Portfolio Delivery Global Enterprise Technology Technology Strategy & Blueprint Global Information Security Group and Business Operations.
This is an exciting time for us as we continue to drive technology excellence at the heart of Collective Strategy v3.0 and our GT&K colleagues all play a pivotal role in making this a success.
About this team
KPMGs Digital Workplace works with our network of member firms and global functions to ensure that we are providing our partners and staff with the appropriate digital platform for communication productivity and collaboration for a globally consistent and inclusive employee experience whether remote or working in the office. The Customer Experience team helps customers to integrate new workplace technologies understand the benefits of adoption and ensure individuals effectively use the tools through training and community frameworks.
Qualifications :
Additional Information :
KPMG offers you a lot of opportunities to develop yourself in a field of expertise that is becoming increasingly important. What to expect:
Remote Work :
No
Employment Type :
Fulltime
Full-time