Client Experience Officer Operations
Client Experience Officer Operations
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Salary Not Disclosed
1 Vacancy
Job Description
Join Our Team at UMFC Client Experience Officer (PartTime Albury/Wodonga)
- Flexible work options to suit your lifestyle
- Attractive remuneration packages and salary packaging & novated leasing options
- Employee wellbeing programs
Were looking for a friendly and dedicated Client Experience Officer to be the first point of contact at our Albury and Wodonga sites. This permanent parttime role 22.8 hours per week) is ideal for someone who values worklife balance and is eager to make a genuine difference in the community.
In this role youll not only provide warm respectful and inclusive service to clients but also support the smooth running of our frontofhouse operations and assist with a range of essential administrative tasks. Youll play a key part in ensuring a professional and welcoming environment for all who connect with UMFC.
About the Role
In this role youll not only provide warm respectful and inclusive service to clients but also support the smooth running of our frontofhouse operations and assist with a range of essential administrative tasks. Youll play a key part in ensuring a professional and welcoming environment for all who connect with UMFC.
Key Responsibilities:
- Be the first point of contact for clients contractors professionals and visitors in person and over the phone offering respectful and confidential service.
- Provide a welcoming and inclusive environment directing people to the right services or team members and assisting with general inquiries.
- Ensure smooth operation of frontofhouse communications including full reception coverage during business hours and coordination of support when needed.
- Deliver vital administrative support across services from managing mail ordering supplies and maintaining office equipment to banking petty cash and filing systems.
- Assist in facility upkeep fleet coordination and provide reception and administrative training for new staff while supporting crossfunctional collaboration and project participation.
- Work closely with teams across UMFC to ensure seamless service delivery and strong internal communication.
Your Experience
- Qualifications in Administration or Business Services and/or extensive Administration/Business Service experience.
- Ability to understand clients differing needs and respond in a way that demonstrates a commitment to client satisfaction
- Demonstrated ability to work effectively as part of a team including working confidentially managing and prioritising administrative tasks efficiently and effectively. Able to take a systematic and organised approach to work.
- Demonstrated ability to verbally communicate effectively with a wide range of people including other professionals community groups children and families with welldeveloped and accurate written and oral skills.
- Ability to collaborate and embody UMFC values in practice.
For more information or a confidential chat please feel opened to connect with Zoe Miller (Team Leader) at
For a copy of the Position Description email:
Applications will be assessed upon receipt.
UMFC is committed to the safety wellbeing and empowerment of all children and young people.
We are an equal opportunity employer proudly welcoming diversity and inclusion within our team and the community we serve.
Required Experience:
Junior IC
Employment Type
Full-Time
