IT Services Sourcing Managed DA Security or Gen AI Outsourcing - Sr Director Analyst Remote - Canada

• You enjoy helping clients with best practices and recommendations
• You are a team player who values expert insights bold ideas and intellectual courage.
• You are always learning and looking to discover whats next in technology.
• You pursue personal excellence through team collaboration and consensus.

If this describes you Gartner is looking for you! Gartner is an upbeat culture based on collaboration teamwork integrity and objectivity that values creativity and innovation. As a Gartner analyst youll not only help clients solve complex challenges and deliver on key initiatives youll grow your career and the scope of your impact across industries. We work hard and we reward success with exceptional opportunity.

About this role:

This role creates thought leading IT Solution & Services Sourcing research for our IT Leaders clients and has conversations with client (Inquiry) stage presentations teleconferences and client is important that you have a vision for how IT Sourcing for Solution & Services will evolve worldwide (outsourced nearshore & offshore) and at a regional level.

What youll do:

As a Gartner analyst you will speak to Gartner clients either in a videocall from the stage at a Gartner event or facetoface during a sales support visit. In every client interaction analyst help clients solve difficult sourcing issues review their documents and service provider proposals and guide them on best practices that would lead to better outcomes. To support these conversations you will research markets practices and trends and produce written research for Gartner clients to download and apply. Your topic coverage will include

• Reviewing Outsourcing services or Solution implementation RFPs clients have developed and need best practice guidance
• Share Gartner research and help them identify the best service providers in the market globally for the scope of services they are seeking support
• Review Services contracts from service providers for Outsourced services (applications or infrastructure) and identify gaps in the terms or SLAs or how the proposed terms may not be in their favor
• Conduct research and analysis in specific areas of expertise targeting clients key initiatives & deliver high quality actionable advice through a variety of media.
• Write high quality clear actionable advisory research documents.
• Remain ahead of the curve on developments and issues within these specified areas as well as applicable adjacent areas.
• Respond to client questions via written responses presentations webinars or on Inquiry calls.
• Maintain the Gartners industry leadership reputation by responding to press inquiries or offer interviews to share Gartners insight
• Proactively work with the wider sales organization and deliver outstanding sales support to retain and grow the business

What youll need:

It helps to be obsessed with your topic! Gartner analysts are correctly viewed as THE experts. This means you need to know your markets vendors trends management practices etc. and be able to see the forest and the trees. Most Gartner analysts have many years of experience and enjoy solving sourcing problems and enjoy helping others. Being able to summarize Gartner advise and confidently respond to client questions on a 30 min call is a key competency to be successful in this role. To be able to cover any of the topics you will need:

• 12 total years experience with a minimum of 10 years in a research or technology related role enduser client (buyer) experience desired.
• Sourcing managed services experience is required in 2 of the MustHave markets below additional experience in OtherMarkets is a plus.
• Expertise in all phases of sourcing for IT services from 3rd party providers (outsourcing). This includes ability to review RFPs Scope of work contract terms SLAs for enterprise and SaaS software implementation proposals outsourced (onshore/offshore/nearshore) service deals.
• Knowledge of Global service providers is a must and knowledge of how services are delivered in NAM is desired along with a competitive interplay between incumbents emerging providers disruptors and outsourcers. Additional knowledge on other markets such as EMEA APC and ANZ is preferrable.

MustHave Market Knowledge (preference for experience in 2 out of 3:

• Managed Data & Analytics Services: D&A is the management of data for all uses (operational and analytical) and the analysis of data to drive business processes and improve business outcomes through more effective decision making and enhanced customer experiences. Service offerings include Analytics and business intelligence (BI) Data integration Data management (and data governance) Data quality Data science and ML Master data management and Metadata management
• Managed Security Services: Managed detection and response (MDR) services provide customers with remotely deliveredsecurity operations center (SOC)functions. These functions allow organizations to rapidly detect analyze investigate and actively respond through threat disruption and containment. They offer a turnkey experience using a predefined technology stack that commonly covers endpoint network logs and cloud
• Managed AI/GenAI Services: Generative artificial intelligence consulting and implementation services are a subset of AI services offered by external service providers. They help enterprises extend or design build and implement custom generativeAIbased solutions enabling business outcomes. Enterprises may require these services where they have gaps in skills experience or technology and expect faster more secure and effective generative AI deployment and enablement.

OtherMarkets (in order of preference)

• Custom Development Services i.e Custom platforms Web/Mobile API integrations
• Enterprise Solutions implementations services (e.g. ERPs like SAP S4Hana Oracle cloud MS Dynamics Desktop /Helpdesk solutions like Outlook365 ServiceNow. HCM and CRM SaaS Solutions like Workday Salesforce etc.
• Cloud Transformation Services i.e Preparing and moving applications to the Cloud
• Outsourcing Applications & Infrastructure (Hosting) Services (including offshore nearshore) from strategy supplier selection contracts and management of deal
• Cloud Hosting services including hyperscalers such as AWS and Azure.

Additional required skills:

• Articulate and succinct communication skills. Publishing and Speaking engagements is an advantage
• Experience with Professional Services contract development and negotiation is a plus
• Bachelors or equivalent experience masters degree preferred

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