Member Technical Services III
Member Technical Services III
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Member Technical Services III role is a midlevel technical position with increased autonomy and expertise in network infrastructure and security. This individual will handle complex technical tasks across firewall switching server and client systems. The role demands a strong understanding of client environments proactive problemsolving skills and the ability to collaborate across teams and with clients.
Key Responsibilities:
- Independently support client networks focusing on firewall switching and connectivity issues with limited supervision.
- Plan configure and maintain network security components including firewall rules VPNs and segmentation.
- Troubleshoot Windows workstation and server issues including performance Active Directory and networkrelated problems.
- Experience with Fortinet and/or Sophos firewalls a plus.
- Experience with Aruba and/or Cisco switches a plus.
- Assist with advanced troubleshooting of clientfacing applications and endpoint issues.
- Provide informal technical guidance to junior team members as needed.
- Create or contribute to technical documentation such as detailed asbuilt guides and configuration references.
- Communicate effectively with clients and stakeholders to identify issues provide solutions and ensure satisfaction.
- Accurately maintain time entries project statuses and documentation in company systems.
Qualifications :
- 6 years of experience in IT support or technical services roles.
- Deep understanding of networking concepts (routing switching subnetting DNS DHCP VLANs).
- Strong handson experience managing firewall environments.
- Working knowledge of Windows Server Active Directory and Windows workstations.
- Ability to function with moderate direction and independently manage assigned tasks.
- Clear and professional written and verbal communication skills.
- Ability to contribute to technical documentation and informal client briefings.
Preferred Qualifications (Nice to Have):
- Familiarity with remote monitoring and management (RMM) tools.
- Certifications such as CCNA Fortinet NSE VCP JNCIA or similar.
- Bachelors degree or equivalent combination of education and experience.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
