Customer Success Manager -Enterprise SaaS
Customer Success Manager -Enterprise SaaS
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1 Vacancy
Job Description
Enterprise Bot is the leading GenAI Conversational AI and automation software company in Switzerland. We are on a mission to become the #1 AIdriven automation software provider in the world within the next five years. With the best technology in the market compared to our competitors we are in a rapid growth phase and seeking a passionate Senior Solutions Engineer to join our team.
Tasks
Ready to be the superhero our clients need As a Customer Success Manager at our conversational AI company you wont just be managing accounts; youll be guiding our clients through a journey of discovery implementation and success with our AI solutions. With your techsavvy exceptional communication skills and a keen ability to build relationships youll become an indispensable ally ensuring that every client achieves their version of success with our products.
Key Responsibilities:
- Onboarding Navigator: Lead the way for new clients ensuring they are smoothly integrated into our world of AI/SaaS solutions and setting them up for success.
- Engagement Conductor: Keep the rhythm of client engagement upbeat and proactive. Understand their goals and tune our solutions to play the perfect harmony.
- Relationship Architect: Build strong enduring relationships with clients laying the foundations for trust success and mutual growth.
- Adoption Catalyst: Fuel the adoption and effective use of our products providing insights training and support to unlock full value.
- Feedback Loop Coordinator: Channel client feedback into actionable insights helping to refine our offerings and drive continuous improvement.
- Growth Scout: Work closely with sales to spot opportunities for renewals and upselling paving new paths for client and company Champion: Be the voice of the customer within our team advocating for their needs and ensuring we remain a customercentric organization.
Requirements
- Bachelors degree in business administration Computer Science or related magic field.
- 35 years of experience in customer success or similar roles ideally within the SaaS industry.
- Experience in the Conversational AI automation industry will be a huge plus.
- Nativelevel fluency in German or SwissGerman and English with the ability to communicate effectively in both languages across technical and business contexts.
- Exceptional communication and presentation skills capable of breaking down complex concepts into superhero simplicity.
- Analytical mindset able to navigate through data with the precision of a detective.
- Proven multitasking skills managing multiple client relationships with ease and effectiveness.
- A customerfirst attitude passionate about delivering value and exceeding expectations.
- Team spirit thriving in collaboration with other departments and contributing to a dynamic work environment.
Benefits
- Competitive salary with performancebased incentives.
- Opportunity to work in an innovative fastpaced environment focused on SaaS or AI automation solutions.
- Professional development and career growth opportunities.
- A culture of diverse global teams who have a passion for collaboration and client service.
If youre passionate about technology love helping clients succeed and are eager to be part of a dynamic innovative team your quest starts here. Join us in empowering businesses with cuttingedge AI solutions and make a lasting impact. Lets transform customer success stories together!
Apply now and be the hero of our clients success stories!
Employment Type
Full Time
