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You will be updated with latest job alerts via emailJob Description:
The role:
Location: Erskine or Newcastle Campus
As an engineer in our 24/7 team you will play a pivotal role in providing advanced outofhours technical expertise on our Solaris and AIX servers to maintain a high level of support service. Youll collaborate closely with colleagues and customers to troubleshoot issues enhance system performance and ensure excellent service delivery. Youll also help drive the professional development of team members and contribute to process improvements that enhance efficiency and customer satisfaction. This role is critical in supporting servicelevel agreements (SLAs) and key performance indicators (KPIs) especially during our emergency support coverage outside of standard working hours.
This is a shiftbased role as part of a 24/7 support team which includes nights weekends and public holidays as part of a rotating schedule.
Due to security clearance requirements candidates must be a UK national hold a British passport have single nationality status and have resided in the UK for the past 5 years.
Delivering exceptional customer service and acting as a key technical point of contact during outofhours emergency support 24/7.
Supporting disaster recovery (DR) testing across multiple virtual platforms.
Remediating security vulnerabilities identified by the compliance team.
Performing planned change work during offhours maintenance windows.
Assisting in the setup configuration and support of Linux and Windows servers as needed.
Contributing to innovation and development of new or improved infrastructure products and services.
Continuously developing expertise across a wide range of infrastructure technologies.
Provide technical support in infrastructure services responding to incidents and assisting with operational tasks.
Contribute to the successful implementation of infrastructure projects and scheduled assignments.
Monitor maintain and troubleshoot infrastructure systems ensuring ongoing reliability and performance.
Collaborate with team members to improve infrastructure efficiency and solve complex technical challenges.
Maintain accurate infrastructure documentation including incident logs and configuration records.
Apply specialized technical knowledge to address infrastructurerelated issues and ensure rapid resolution.
Follow established best practices and standards to deliver consistent and highquality infrastructure services.
Utilize your technical skillset to manage and resolve infrastructure incidents effectively.
Bachelors degree in a relevant field or equivalent combination of education and experience.
Demonstrated technical experience within enterprise infrastructure environments.
Strong analytical and problemsolving abilities particularly in Unixbased systems.
Proficiency in shell scripting system diagnostics and server administration tools.
A mindset of continuous learning keeping up to date with industry advancements and emerging technologies.
An advanced degree in a related field is a plus.
Experience working with Oracle Solaris AIX or related enterprise Unix platforms.
Familiarity with security standards compliance and vulnerability remediation processes.
Previous experience working in a shiftbased or outofhours support environment is advantageous.
What we can offer you:
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Full-Time