Senior Telephone Operator
Senior Telephone Operator
Posted on :
15-04-2025
Employer Active
1 Vacancy
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Job Description
Overview
Acts as first contact in assisting callers patients and staff in placing receiving calls in a 24x7 environment. Solicits sufficient information from each caller to determine nature and urgency of call in order to refer and/or respond appropriately
Responsibilities
- Receives transfers and places calls using appropriate telephone etiquette and standardized greeting.
- Exhibits superior listening skills utilizing reasoning problem solving quick responding and comprehension/understanding skills.
- Promptly and courteously answers questions from external users and provides general information.
- Interacts with all individuals in a professional manner providing attention support and assistance to foster an environment of exceptional customer service.
- Demonstrates proficient computer and telephone/paging skills.
- Demonstrates exceptional customer service skills.
- Maintains a pleasant and helpful demeanor and consistently demonstrates a professional attitude toward all internal users and external customers.
- Updates and maintains contact lists including changes to provider oncall sheets.
- Demonstrates an ability to perform with precision and accuracy and for all switchboard processes for all emergency alarms codes or disaster incidents.
- Proficient in multiple mass communication notification tools.
- Responds efficiently and accurately to emergency codes following designated procedures where applicable related to Code Blue STAT Airway STEMI Stroke and Trauma Team activations.
- Performs other duties as required or assigned.
Qualifications
- High School Diploma or Equivalent
- Two 2 years working in a telephonebased customer service role utilizing a switchboard/multiline phone minimum of one 1 year must be in a hospital or medical facility preferably a Dartmouth Health Member site required.
- Must be able to use computer/phone for extended periods of time.
- Demonstrated ability to use multiple software programs and equipment in a fast paced environment while assisting others.
- Demonstrated communication and interpersonal service skills and ability to work both independently and as part of a team required.
- Demonstrated initiative and selfaccountability with exceptional organizational and time management skills.
- Complying with DH policies and standards for all actions related to their role
Required Licensure/Certifications
- None
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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