Technical Customer Engineer - Pixit Media UK
Technical Customer Engineer - Pixit Media UK
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Job Description
Technical Customer Engineer
We are looking for a recently qualified Apprentice Technical Customer Engineer to join our Support Team at Pixit Media in Manvers Rotherham. Kickstart your career in IT supporting some of the UKs biggest broadcasters including Warner Bros. ITV Sky TV and Disney. Youll gain real handson experience working with IT systems configuring networks resolving support calls and working across both hardware and software platforms.
Youll gain real handson experience across a variety of tasks from building and configuring IT systems to resolving support calls troubleshooting technical issues and setting up networks and cabling. Youll be involved in both hardware and software support including server maintenance storage technologies and working with our internal ticketing system. This apprenticeship gives you the skills qualifications and experience needed to build a successful future in IT.
Were looking for someone whos genuinely interested in technology enjoys problemsolving and learns best by doing. You will need to be a strong communicator a team player and ready to take on a challenge. Youll be part of a supportive and talented team including current and former apprentices working on storage and server systems networking cabling and using ticketing tools to manage and resolve customer issues.
If youre curious handson ready to learn you are excited about technology and want to be part of a fastpaced forwardthinking team wed love to hear from you.
Duties:
- Building IT systems and configuring network
- General IT cabling
- Troubleshooting testing and analysing problems within systems
- Hardware installs include PC Cards PCs Desk phone & mobile phones
- Create virtual machines that can then be logged onto and used when supporting
- Installing servers firewalls and software
- Logging and resolving IT Support calls
- Working on ticketing systems
- Logging and resolving IT Support calls
- Work on customer projects such as upgrade planning delivery and reporting
- Keep accurate records and document customer service actions and discussions
Knowledge Skills & Abilities:
- Keen interest in IT
- Good written & verbal communication skills
- Willingness to learn
- Teamwork and problemsolving skills
- Excellent communication skills organisational interpersonal verbal and written
- Driven to get results and achieve goals while maintaining top level integrity and a strong work ethic
- Flexibility to work in a fastpaced environment
- Team player maintain a positive and collaborative culture
- Excellent customer service orientation creative approach to problem solving
- Troubleshooting and multitasking skills
Education / Experience:
- Grade 4/C in Maths & 5/C English GCSE
- IT Support Technician Apprenticeship Level 3
- Degree in computer science software engineering InformationTechnology or equivalent related experience desirable but not essential
- Previous experience as a customer support engineer is preferred
- Exposure toWindows/Linux installs configuration and administration
- A basicknowledge of network infrastructure services and toolsets
- Additional European language is a plus
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 KG (such as but not limited to racking servers into racks).
DataCore Software is an equalopportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race colour sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
Employment Type
Full-Time
