QA Testing Senior Analyst

Job Specification & Profile

User Acceptance Testing (UAT) Test Senior Analyst

Overall purpose:

This is an exciting role to be in a position to support a number of assets across theCigna International Health Delivery Services Transformation Office.

As part of the Cigna IH Customer Client and Provider experience team the User Acceptance Testing (UAT) Test Senior Analyst (Reporting into the TO UAT Lead) will plan develop and execute test scripts / cases as well as performing ad hoc exploratory testing to aid delivery of our multiple Assets and online services to the highest possible quality all from a Business/User perspective and using Agile methodologies where appropriate.

The successful candidate will also perform testing across the Digital assets supporting the primary service and working closely with the Technology and Product teams to ensure reliable and consistent product functionality and usability is obtained.

As the User Acceptance Testing (UAT) Test Senior Analyst you will be responsible for the delivery of key quality assurance results to support the Business SME in developing and maintaining the Transformation Office asset suite. This would encompass understanding and articulating the business requirements supporting in User story creation & acceptance criteria of test results (aligned to Cigna IH SAFe 6 agile practises) You will also be supporting the delivery and testing of enterprise initiatives that impact the digital ecosystem and roadmaps

Key areas of responsibility

Test analysis/planning including 50

• Representing the Test team at various project meetings bug triage meetings etc.
• Creating test deliverables; Test Plans E2E Test Scripts (both manual and automated) etc where required.
• Experience in Integration solutions: PointToPoint MFA ESB API Remote call as SSO
• Reviewing requirements for ambiguities inaccuracies logic statement flaws best possible solution etc with business owners
• Specifying and creating test data requirements
• Preparing test environments for test .
• Expanding on existing regression test scripts.
• Recording results in the internal defect tracking system for reference purposes and communicating to relevant parties.
• Defect management and Defect triage.
• Working with Project Managers Technology & Business Intelligence teams for successful management of projects.
• Ensuring quality standards are met throughout the delivery process.
• Considering & planning for browser operating system and device compatibility
• Reviewing test tool needs & vendor comparison to aid in increasing scope of test coverage.
• Governance for the final check out Releases for Production and mentoring for business testers for UAT and Production environments.

Test 50

• Performing manual and automated web application functional testing across multiple platforms browsers and devices. E2E scenarios under end user perspective.
• Exploratory testing on new or existing configuration based web sites additions to the product backlog or green field projects
• Test of manual regression test scripts and development for automated test scripts.
• Preparing in the development of automated regression test scripts on various environments after each release.
• Identifying escalating & tracking of defects comparing customised vs base functionality outlying breadth of issues deep diving into causes as much as possible to aid quick resolution.
• Generation of online reports by persona in specific languages for external translation house review.
• Working with Business/Product owners developers daily PMs and other teams to clarify & replicate issues.
• Ensuring relevant database tables are being updated correctly using tooling and / or TSQL queries (where required)

Qualification/professional/technical skills and knowledge

• Bachelors degree preferred or equivalent work experience
• 5 years in Healthcare/managed care environment; software development/product testing experience
• 5 years in Salesforce experience a plus
• Working knowledge of Agile methodology (SAFe6 a strong Plus) including experience with software tracking assets such as ADO Rally Jira etc.. SP and Confluence
• Proficient in the use of Selenium for automated testing
• Good experience in Java scripting to develop automation scripts and modeling tools
• Experience of running the test through CICD pipelines
• Computer skills required: MS Office (Outlook Excel Word PowerPoint Access)
• Mobile Apps and multibrowser technology experience beneficial
• Strong problemsolving and analytical skills dealing with ambiguity and negotiation skills
• Ability to multitask shifting effectively among multiple activities
• Excellent organizational skills including proven ability to utilize resources prioritize manage and meet multiple deadlines in a highly matrixed environment
• Proven ability to listen understand and interpret information from others
• Strong written and verbal communication skills; ability to speak clearly and concisely conveying information in a manner that others can understand
• Regional and international travel 1025

Desirable:

• Knowledge of industry used technology including load performance & stability testing
• Experience in automating web application using other automation tools & frameworks
• Codeless automation tools experience.
• Experience in implementation of CICD pipeline using Jenkins/Jira. AccelQ
• Knowledge on RPA automation tools
• Automation experience on mainframe applications
• ISTQB qualified beneficial

About The Cigna Group