Sr Desktop Support Engineer
Sr Desktop Support Engineer
Posted on :
15-04-2025
Employer Active
1 Vacancy
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Job Description
Job Description: L1 Desktop Support Engineer
Position Overview:
We are seeking a proactive and detailoriented L1 Desktop Support Engineer to provide firstlevel technical support for endusers. The ideal candidate will troubleshoot hardware and software issues assist with IT service requests and ensure a seamless user experience by resolving technical problems promptly.
Key Responsibilities:
- Technical Support:
- Respond to incoming IT service requests via phone email or ticketing systems.
- Provide basic troubleshooting for hardware software and network connectivity issues.
- Install configure and maintain desktops laptops printers and other peripherals.
- Respond to incoming IT service requests via phone email or ticketing systems.
- Issue Resolution:
- Diagnose and resolve common operating system (Windows/MacOS/Linux) and software application issues.
- Assist users with password resets account unlocks and other accessrelated queries.
- Escalate unresolved issues to higherlevel support (L2/L3 while maintaining documentation.
- Diagnose and resolve common operating system (Windows/MacOS/Linux) and software application issues.
- Documentation:
- Log incidents solutions and updates in the ticketing system.
- Create and maintain support documentation and knowledge base articles.
- Log incidents solutions and updates in the ticketing system.
- System Maintenance:
- Perform routine system updates patches and antivirus management.
- Monitor and maintain equipment inventory including tracking assets.
- Perform routine system updates patches and antivirus management.
- User Training & Support:
- Provide guidance and training on basic IT processes and system usage.
- Support onboarding by setting up workstations for new hires.
- Provide guidance and training on basic IT processes and system usage.
Key Competencies:
- Customerfocused attitude with excellent interpersonal skills.
- Attention to detail and strong organizational skills.
- Ability to work independently and as part of a team.
Work Environment:
- Onsite or hybrid support.
- May require occasional lifting of IT equipment and the ability to travel between office locations if needed.
Requirements
Qualifications:
- Education: Diploma or Bachelors degree in Computer Science IT or related field (or equivalent experience).
- Experience:
- 02 years of experience in IT support or help desk roles.
- Familiarity with desktop operating systems common office software (e.g. Microsoft 365 and basic network troubleshooting.
- 02 years of experience in IT support or help desk roles.
- Skills:
- Strong problemsolving and communication skills.
- Ability to work in a fastpaced environment and handle multiple tasks simultaneously.
- Basic understanding of ITIL framework is a plus.
- Strong problemsolving and communication skills.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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