Director Business Process Ownership - Claims User Experience
Director Business Process Ownership - Claims User Experience
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$ 127310 - 243340
1 Vacancy
Job Description
Why USAA
At USAA our mission is to empower our members to achieve financial security through highly competitive products exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA where our core values honesty integrity loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
We are seeking a dedicated Director Business Process Ownership Claims User Experience.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in our Phoenix AZ; San Antonio TX; Plano TX; Colorado Springs CO; Charlotte NC; Chesapeake VA or Tampa FL offices. Relocation assistance is not available for this position.
What youll do:
Oversees a team of business professionals that are responsible for the end to end aspects and overall ownership of assigned processes. Guides team members to collaborate with enterprise partners in the facilitation and development of business rules gathering of requirements artifacts and process management. Guides team members in the ownership of assigned processed to include capturing documenting and sustaining processes. Maintains compliance with policies procedures and regulations.
- Responsible for leading a team that is focused on process ownership and improving business results by identifying process gaps and opportunities recommending solutions and developing and monitoring key process performance indicators.
- Aligns with enterprise partners to define backlog and present the business case to compete for funding and ultimately ensure to output. Ensures the backlog is prioritized in accordance with business deliverables.
- Defines develops and evaluates performance metrics to establish process success and engages stakeholders to ensure cohesive and continuous alignment to measures of success. Utilizes and oversees reporting data and analytics to measure process and project performance adjust services and operational activities and inform key stakeholders.
- Ensures risk mitigation is a top priority by diagnosing and quickly resolving risk opportunities. Influences business unit and business processes to address risk across all activities.
- Using prescribed project methodologies such as Agile Six Sigma Lean and Waterfall collaborates with process stakeholders to ensure timely of deliverables to improve or designcontrolled processes.
- Manages identifies business process risks and oversees that appropriate controls are captured documented sustained and ultimately mitigated.
- Builds and oversees a team of employees for assigned functional area through ongoing of recruiting development retention coaching and support performance management and managerial activities.
- Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.
- Ensures risks associated with business activities are effectively identified measured monitored and controlled in accordance with risk and compliance policies and procedures.
What you have:
- Bachelors degree; OR 4 years of experience with process improvement and design methodologies e.g. Six Sigma and Lean business operations risk management quality assurance and control or internal audit (in addition to the minimum years of experience required) may be substituted in lieu of degree 12 years of experience in lieu of a degree).
- 8 years business process /knowledge/experience consulting and/or process engineering/optimization.
- 3 years of direct team lead supervisory or management experience.
- Experience leading and/or participating in programs/projects business process owner/consultant efforts in a dynamic environment.
- Extensive experience in the application of process management methodologies standards and policies within a regulated environment.
- Knowledge of operational risk management practices.
- Organizational agility; with demonstrated ability in developing partnerships across a complex business landscape while utilizing/ implementing Lean and continuous improvement methodologies.
- Experience gathering and assessing set of performance metrics to ensure both efficient and effective processes.
What sets you apart:
- Demonstrated Property & Casualty Claims technical acumen.
- Experience in vendor relationship management and/or sourcing.
- Demonstrated knowledge of new and emerging industry technology solutions.
- Demonstrated experience in leading and optimizing processes leading cross functional teams and delivering exceptional business value.
- Ability to excel in leading a dynamic environment with shifting priorities and a high degree of independence.
- Ability to lead a balanced portfolio of shortterm and strategic initiatives.
- Experience influencing and communicating with executive leaders and stakeholders to drive significant strategy and high value initiatives.
- Experience developing solutions leveraging generative AI technology.
- US military experience through military service or a military spouse/domestic partner.
Compensation: The compensation range for this role is $127310$243340.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy bestinclass benefits to support their physical financial and emotional wellness. These benefits include comprehensive medical dental and vision plans 401(k) pension life insurance parental benefits adoption assistance paid time off program with paid holidays plus 16 paid volunteer hours and various wellness programs. Additionally our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits visit our benefits page on USAAjobs.
Applications for this position are accepted on an ongoing basis this posting will remain open until the position is filled. Thus interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Required Experience:
Director
Employment Type
Full-Time
