Receptionist - Evening and Weekend

Under the supervision of the Patient Services Supervisor the Evening and Weekend Receptionist is responsible for closing the receptionist station daily and provision of topquality customer services.

Hours: 20 hours a week

Representative Duties

Close the Receptionist Station Daily according to established clinic hours

• Close all phone lines and engage night service
• Walk around building after entry access has ended checking all nonsecured areas to be sure no one is in the building after building is closed
• Overhead Page Announcement before engaging Alarms
• Engage Alarms and Lock Doors

Provide excellent customer service

• Greet each client with a smile and a welcoming professional manner.
• Answer each phone call in a cheerful and professional manner.
• Accurately route calls.
• Give patients clear directions to the relevant waiting area.
• Provide clients with correct and accurate information regarding FCHC services and providers.
• Ask for input from team colleagues if unsure of correct response to inquiries.
• Refer unusual or difficult situations to supervisor.
• Actively build good working relationships with colleagues and providers. Be an active productive and responsible member of the Patient Services team.
• At all times maintain patient confidentiality speak in quiet tones at the desk with colleagues and clients and behave appropriately for a highly visible position.
• Be discreet when obtaining sensitive information from clients.

Provide Backup for registering new and existing patients

• Schedule appointments according to the patients needs and provider availability
• Update appointment statuses to NoShow by follow NoShow steps
• Checkin ATS patients and direct them to the correct floor

Meets Agency Participatory Expectation

• Adheres to all agency and departmental policies and procedures
• Participates in quality assessment and improvement activities as requested
• Adheres to the highest principles of patient and client confidentiality
• Adheres to established safety policies procedures and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation
• Attends all required meetings inservices and professional trainings
• Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
• Serves on agency committees and in professional organizations when requested

Performs other related duties as requested.

• High School Diploma or GED required.
• Successful customer service background
• Basic Computer experience required.
• Calm patient and understanding manner.
• Strong attention to detail
• good organizational skills.
• Bilingual Spanish/English also preferred.
• Experience working with an ethnically culturally and racially diverse work staff preferred
• Ability to work harmoniously with diverse groups of individuals

Physical Requirements:

Ability to meet the following physical requirements with or without reasonable accommodations:

• Sit at a computer station for extended periods of time
• Ability to keyboard for extended periods of time

This is a union position in a Fenway Health bargaining unit represented by 1199 SEIU United Healthcare Workers East.