Guest Services Representative
Guest Services Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Benefits
- Medical and DentalInsurance
- PTO
- Competitive Pay
- 401(k) Retirement Savings Plan
- Life Insurance
- Disability Insurance
- Hotel Room Discounts
- Ongoing Training and Career Development
- Greet guests and perform checkin/out procedures
- Follow all cash and credit card procedures required by hotel and brand standard
- Check expected departures and clear check out
- Update housekeeping room status
- Explain any of the hotels promotional items and mention various hotel amenities (i.e. free breakfast spa fitness center voice mail etc. to guests during lags in phone or inperson conversations
- Respond promptly to any guests inquiries or complaints and offer alternate solutions if guest demand cannot be met
- Demonstrate commitment to servicing the guest by being hospitable and accommodating
- Document any guest accidents by completing the accident report form
Qualifications
- High School diploma or GED preferred
- One year of hospitality experience required
- Customer service experience required
- Experience handling cash and credit card procedures
- Attention to detail
- Ability and flexibility to work various shifts including evenings weekends and holidays
About Us:At Regency Hotel Management hospitality is who we areand what we do 1965 weve been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful handson guidance inspired by years of professional experience. Our teams across our multiple locations are always growing and were looking for motivated individuals to join us!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
