Process Associate - Customer Care Non Voice
Process Associate - Customer Care Non Voice
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Job Description
Witha startup spirit and 90000 curious and courageous minds we have theexpertise to go deep with the worlds biggest brandsand we have fun doing were calling all you rulebreakers and risktakers who see the worlddifferently and are bold enough to reinvent it. Come transform with us.
We are invitingapplications for the role of Process Associate Customer Service NonVoice
Were looking for someone with strong workethic and the ability to work well both independently and within the contextof a larger teamoriented environment.
Selfstarting intellectually curious andcreative individual comfortable operating in a fastpaced dynamic environment
Responsibilities
- Provide resolution to maintain standards of quality
- Recognize trends and patterns and raise issues timely
- Provide insights to help improve the support to the users
- Maintain a thorough understanding of process and policies
- Provide excellent customer service to our customers
Qualificationswe seek in you
- Any Graduate (PG an added advantage)
- Freshers are eligible
- Fluent in English
Preferredqualifications
- Effective probing skills and analyzing / understanding skills
- Problem solving skills with customer centric approach
- Must be able to work on a flexible schedule (including weekend shift work)
Genpact is an Equal Opportunity Employerand considers applicants for all positions without regard to race colorreligion or belief sex age national origin citizenship status maritalstatus military/veteran status genetic information sexual orientationgender identity physical or mental disability or any other characteristicprotected by applicable laws. Genpact is committedto creating a dynamic work environment that values diversity and inclusionrespect and integrity customer focus and innovation. For more informationvisit . Follow us on Twitter Facebook LinkedIn and YouTube.
Required Experience:
IC
Employment Type
Full-Time
