Manager CS Labs
Manager CS Labs
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Job Description
The Community You Will Join:
Airbnb is a trusted community marketplace for people to list discover and book unique travel experiences around the world. Whether an apartment for a night a castle for a week or a villa for a month Airbnb allows people to Belong Anywhere through unique travel experiences at any price point in more than 85000 cities and over 191 countries. We promote a culture of curiosity humanity and creativity through our product brand and most importantly our people.
The Difference You Will Make:
We are looking for an enthusiastic dedicated Operations Manager who will be able to lead our regional teams and drive performance in furtherance of our functional goals and priorities. The Operations Manager is responsible for managing service performance operations and strategy within a region in line with the company strategy while driving continuous improvement towards service outcomes.
A Typical Day:
CrossFunctional Collaboration
- Work closely with product engineering and business teams to identify opportunities for new tools and technologies.
- Act as the central point of coordination ensuring all teams are aligned on goals timelines and deliverables.
- Facilitate regular updates and discussions to ensure smooth communication across teams.
Strategic Initiatives
- Drive the strategy for testing pilots and adopting new tools especially generative AI technologies.
- Analyze business needs and recommend scalable innovative solutions that align with organizational goals.
- Evaluate pilot outcomes and make datadriven recommendations for broader implementation.
Leadership Engagement
- Create and deliver compelling presentations for senior leadership showcasing progress results and strategic roadmaps.
- Act as a trusted advisor to leadership providing insights on emerging trends and their potential impact on the organization.
People Management and Development
- Lead mentor and develop a team of skilled professionals fostering a culture of innovation and accountability.
- Conduct regular performance reviews provide constructive feedback and address development needs.
- Promote a collaborative and inclusive environment where team members feel empowered to contribute ideas.
Project and Pilot Management
- Oversee the endtoend lifecycle of pilots for new tools and technologies ensuring ontime delivery and successful outcomes.
- Define clear objectives KPIs and success metrics for all initiatives.
- Troubleshoot challenges during testing and ensure issues are resolved efficiently.
Technical Expertise
- Stay updated on advancements in generative AI and other emerging technologies identifying opportunities for integration.
- Collaborate with technical teams to ensure pilots meet quality standards and align with business requirements.
- Assess the technical feasibility of new tools and provide actionable feedback.
Stakeholder Management
- Build strong relationships with internal and external stakeholders to drive alignment and support for initiatives.
- Handle competing priorities and resolve conflicts effectively to ensure project success.
Change Management
- Lead efforts to drive adoption of new tools ensuring smooth transitions for teams impacted by changes.
- Develop communication and training plans to onboard teams to new technologies and workflows.
Continuous Improvement
- Regularly evaluate processes and workflows to identify areas for optimization.
- Implement best practices for project management testing and stakeholder engagement.
DataDriven Decision Making
- Analyze test results and pilot outcomes to generate insights and improve decisionmaking.
- Use data to support strategic recommendations and evaluate the ROI of new tools.
Your Expertise:
- Bachelors degree or equivalent; Masters degree or certifications in preferred fields such as statistics actuarial science business administration economics finance operations management insurance and risk management.
- Minimum 10 years of experience in operationsrelated roles.
- At least 3 years in a people management role overseeing team leads and frontline staff.
- Stakeholder Management
- Ability to collaborate effectively with product engineering and business teams.
- Strong communication and interpersonal skills for influencing and aligning diverse teams.
- Experience in managing competing priorities and resolving conflicts
- People Management
- Proven ability to manage mentor and develop highperforming teams.
- Conflict resolution and performance management skills.
- Capacity to foster a collaborative inclusive and innovative team environment.
- Ability to provide constructive feedback and handle difficult conversations.
- Project Management
- Proficiency in leading testing pilots and projects ensuring timely delivery.
- Strong organizational skills to manage multiple projects simultaneously.
- Experience with Agile or Scrum methodologies.
- Technical Expertise
- Deep understanding of generative AI concepts tools and applications.
- Familiarity with testing frameworks and methodologies for new technologies.
- Ability to assess the feasibility and impact of new tools.
- ProblemSolving and Analytical Skills
- Strong analytical mindset to identify gaps recommend solutions and drive results.
- Experience with datadriven decisionmaking.
- Strategic Thinking
- Ability to align pilots and tools with broader business goals.
- Competence in recommending scalable and innovative solutions for new technology adoption.
Hybrid Work Requirements & Expectations: To support productivity and maintain a professional hybrid work environment employees are expected to adhere to the following:
- Workspace: A dedicated quiet and private workspace free from interruptions and external noise
- Internet Connectivity: During the working hours maintain a minimum and consistent internet speed of 10 Mbps on your official devices to ensure reliability for workrelated tasks including calls and virtual meetings
- Professionalism: Employees must remain fully engaged respectful and maintain a professional presence during virtual meetings with video participation required unless otherwise approved.
- Confidentiality & Security: Employees are responsible for protecting Airbnbs Intellectual Property and Confidential Information. Workrelated activities including calls and meetings must not be conducted in public places while traveling or in any setting that may compromise confidentiality or work quality.
Job Location: Gurugram India
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement and allow us to attract creativelyled people and to develop the best products services and solutions. All qualified individuals are encouraged to apply.
Required Experience:
Manager
Employment Type
Full Time
