Quality Assurance Manager
Quality Assurance Manager
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Job Description
DEPARTMENT OF ECONOMIC SECURITY
Your Partner For A Stronger Arizona.
DES works with families community organizations advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals families and communities for a better quality of life.
QUALITY ASSURANCE MANAGER
Division of Benefits and Medical Eligibility (DBME)
Quality Management Administration (QMA)
Office of Program Evaluation (OPE)
8620 North 22nd Avenue Phoenix Arizona 85021
Salary: $19.4691 $27.1410 Hourly
Grade: 20
Closing Date: April 15 2025
Would you like to be part of an amazing team that helps Arizonans thrive At the Department of Economic Security (DES) we strengthen individuals families and communities for a better quality of life. DES is looking for individuals who are committed to service community and teamwork. To learn more about DES please visit ; or click on the link here to view Our DES video. Come Join the DES Team!
This position under general direction from the Social Services Administrator 3 supervises coaches counsels mentors directs trains and completes performance evaluation and disciplinary actions for a unit of Benefits and Eligibility Specialist Advanced (Quality Control Reviewers) in the Office of Program Evaluation (OPE).
This position may offer the ability to work remotely within Arizona based upon the departments business needs and continual meeting of expected performance measures.
The State of Arizona strives for a work culture that affords employees flexibility autonomy and trust. Across our many agencies boards and commissions many State employees participate in the States Remote Work Program and are able to work remotely in their homes in offices and in hoteling spaces. All work including remote work should be performed within Arizona unless an exception is properly authorized in advance.
Essential Duties and Responsibilities include but are not limited to:
Plan organize and supervises the activities of a QC unite engaged in the evaluation investigation analysis determination and assurance of the quality of work in the NA program regarding the accuracy of eligibility payment and issuance.
Responsible for the accuracy thoroughness and timeliness of work assigned of the PSQE staff to validate compliance with agency requirement and to ensure the intent of federal and state laws relevant to the SNAP requirements are met.
Evaluating the quality of work through a case read process and monthly conferences prepares evaluations determine training needs develops and prepares training materials coordinates and presents training when necessary implements corrective action plans as needed conducts error analysis through QC Peer Review process.
Develop and monitor reports to identify errors trends probable causes and performance progress.
Reads and interprets new revised or enhances federal and state policy or procedural changes policy clarifications corrective action plans analysis of policy systems and training related matters information exchange and collaborate partnerships through excellent customer service with internal and external stakeholders.
Coordinates/facilities and or actively participates representing OPE in policy review meetings QC Panel Review meetings QC/OPE Management meetings. Participates in FAA scheduled functions for the enlightenment of the QC review process.
Provides continual technical assistance to staff by researching State policy and procedures. Federal rules and regulations and an indepth knowledge and instruction of the use of QCs automated review system.
Knowledge of:
Extensive knowledge of Federal and State rules and regulations specifically those governing Supplemental Nutrition Assistance Program (SNAP).
Quality Control rules regulations and audit procedures for Nutrition Assistance outlined in the FSN 310 handbook.
Legislative process and practices.
Skills in:
Professional and effective communication skills (written and oral) and possess effective time management.
Ensure that assigned tasks are completed by the required deadlines.
Various computer programs such as GSuite (Gmail Sheets Docs etc. Quality Control automated review system QUEST.
Mentoring and training staff providing direction with complex policy mediate conflicts with workloads staffing issues procedures and resolving differences.
Ability to:
Provide direction motivation and mentoring mediate and resolve differences and formulate corrective action plans and apply interpretation of complicated state and federal rules and regulations.
Analyze and evaluate staff performances to ensure continuous accuracy and improvement.
Provide training and guidance to OPE and FAA staff.
Analyze and make recommendations to improve Arizonas accuracy rate. Evaluate existing work processes and formulate plans for improvement.
Prioritize plan organize coordinate a variety of activities that include meetings conferences and other related activities.
Establish and maintain effective work relationships with individuals groups different levels of management and representatives of other governmental entities.
Three 3 years of work experience in public assistance quality evaluation staff capacity
Two 2 years of work experience in a supervisory capacity
This position may require driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply: Drivers License Requirements.
Successfully pass background and reference checks; employment is contingent upon completion of the abovementioned process and the agencys ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (EVerify).
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
Affordable medical dental life and shortterm disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and longterm disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours biweekly for the first 3 years
Paid Parental LeaveUp to 12 weeks per year paid leave for newborn or newlyplaced foster/adopted child (pilot program).
Sick time accrued at 3.70 hours biweekly
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Flexible schedules to create a work/life balance
By providing the option of a fulltime or parttime remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
State employees are required to participate in the Arizona State Retirement System (ASRS) the State sponsored retirement contribution plan and the LongTerm Disability (LTD) program after a 27week waiting period. The ASRS defined benefit plan provides for lifelong income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of taxdeferred retirement investments.
On or shortly after your first day of work you will be provided with additional information about the available insurance plans enrollment instructions submission deadlines and effective dates.
For questions about this career opportunity please contact Angelina Clerry ator at .
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Angelina Clerry ator at . Requests should be made as early as possible to allow time to arrange the accommodation.
Required Experience:
Manager
Employment Type
Full-Time
