Client Services Advisor
Client Services Advisor
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Job Description
Can you imagine a world without music Neither can we.
Key Details
- Start date 06/05/2025
- Training 3 weeks of classroombased training from 9am to 5pm at our offices in Leicester city centre
- Hybrid working Once you are competent in the role you will benefit from the balance of hybrid working working 3 days a week in our modern office environment and 2 days a week working from home
- Shift pattern Monday to Friday rotational shifts from 8am to 6pm
The main purpose of the role of a Client Services Advisor is tomanage a high volume of Key Accounts through inbound and outbound contact (telephone and email) providing an efficient customer centric service that supports customer retention revenue generation and growth.
What you will be doing
- To be knowledgeable to accurately apply PRSfor music PPL & VPL tariffs which form The Music Licence
- To confidently andefficiently undertake inbound and outbound calls applying knowledge that leads to accurate licensing through the review of the customers account always following quality and compliance standards.
- To deliveran effective firsttime resolution to customer queries
- To respond to email correspondence in relation to customer account amendments and queries in a timely effective and efficient manner
- To accurately record customer information in the CRM system following quality and compliance standards.
- To problem solve customer queries andidentify when an escalation is required following escalation processes where necessary
- To achieve all agreed key performance indicators
- To have the appropriate level of understanding in relation to Music Licensing and Copyright that ensures accurate information is shared with customers and licensing is applied in accordance with the Licencing Operations Guide
You will be
- Proficient inMicrosoft Office Word Excel Outlook and Teams
- Have a minimum in GCSEs grades 4 or above in English and Maths.
- Proficiency in written and verbal English language
- Experienced in dealing with customers either face to face or by telephone
The Company
If you play or perform music in your business you will usually need TheMusicLicence and thats where we come in. TheMusicLicence from PPL PRS allows you to legally play music in your business or organisation and covers virtually all commercially released music. This includes millions of the most popular and wellloved songs and recordings not just from the UK but also from around the world.
Who we are
If a business plays or performs music in their business they will usually need TheMusicLicence and thats where we come in. TheMusicLicence from PPL PRS allows businesses to legally play music in their business or organisation and covers virtually all commercially released music. This includes millions of the most popular and wellloved songs and recordings not just from the UK but also from around the world.
By joining us youll be part of a team thats genuinely passionate about music and people. Since we started in 2018 weve grown massively but we still have big ambitions. Were looking for top talent full of fresh ideas and new perspectives to make a difference and help us grow even more.
We offer hybrid working in our modern office in the heart of Leicester along with a competitive benefits package. Visit to find out more.
PPLPRS is an equal opportunities employer. Our mission is to recruit a diverse workforce and create inclusive teams.
The benefits you will have
Documents
Required Experience:
Unclear Seniority
Employment Type
Full-Time
