Guest Services Explorer Full-time

Guest Service Explorer (Fulltime)

Compensation: $13.50

Do you love engaging with people sharing knowledge and making every guest feel welcome Join our team as a Guest Service Explorer and help bring the magic of the Aquarium to life!

About the Role

As an Explorer youll be the first point of contact for our guests ensuring they have a seamless and memorable visit. Whether youre assisting with ticket sales welcoming field trip groups guiding guests to their next adventure or rotating through exciting attractions like Tukis Island Play Center and EECO Voyager your role is essential in creating an amazing experience.

About Us

At Loveland Living Planet Aquarium we bring Earths ecosystems to life. Since opening our Draper facility in 2014 we have welcomed over 9 million visitors and provided educational experiences to more than 650000 students. With a major expansion underway were on track to become the largest aquarium in the Mountain West and one of the top five in the country

What Makes You a Great Fit

• You have excellent communication skills and enjoy engaging with people in a fastpaced environment.
• Youre passionate about delivering topnotch customer service and love learning about exhibits events and all things Aquarium!
• Youre a quick learner whos eager to participate in ongoing training to enhance your skills.
• Youre flexible and dependable ready to work a varied scheduleincluding weekends holidays and evenings (were closed on Thanksgiving & Christmas!.

No Experience No Problem!

We welcome applicants from all backgroundsno previous experience required! If youve worked in customer service before thats a big plus but well provide all the training you need to succeed. If you have a positive attitude and a willingness to learn wed love to hear from you!

What Youll Be Doing:

• Welcoming and assisting guests with tickets memberships and event checkins.
• Providing information on exhibits pricing directions and upcoming events.
• Processing transactions using the ticketing system and managing event availability. Handling cash payments.
• Upselling exciting experiences like animal encounters and adoptions.
• Ensuring the Aquarium stays clean safe and inviting for all visitors by: Performing routine cleanliness checks in public areas including restrooms theaters parking lots galleries and play centers. Monitoring appropriate use of the play centers.
• Supporting crowd control during peak times and private events.

Physical & Environmental Considerations:

• Youll be on the move and interacting with guests throughout your shift.
• Be ready to assist with maintaining clean public spaces including restrooms and accidents on the floor.
• Includes working in a wide range of temperature noise and light conditions including indoor and outdoor settings

Benefits and Perks:

• Health benefits including vision dental medical HSA FSA pet insurance paid maternity/paternity leave EAP
• Generous PTO and holiday package with 12 paid holidays and PTO accrual starting at 80hrs a year and reaching 176hrs by year 5.
• 401K eligibility and full vesting within 90 days of employment with an employer match of up to 4.
• Free individual Aquarium membership as well as memberships to gift to family and friends.
• Catered staff lunches twice a month
• Coming in Summer 2025: gym and daycare benefits

Ready to dive in and become an Explorer Apply today and help us create unforgettable moments for our guests!

Equal Opportunity Employer

The Living Planet Aquarium is proud to be an equal opportunity employer committed to creating an inclusive environment for do not discriminate on the basis of age race color ethnicity national origin ancestry creed religion gender gender identity or expression sexual orientation citizenship physical or mental disability medical condition genetic information marital status veteran status or military status. The Living Planet Aquarium is committed to ensuring individuals with disabilities are provided reasonable accommodation to participate in the job application and interview process. Should you require accommodations please contact.