Guest Service Agent - Full Time
Guest Service Agent - Full Time
Posted on :
12-06-2025
Employer Active
1 Vacancy
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Job Description
- Be the first point of contact and greet guests with a warm welcome every time
- Provide efficient friendly and professional service to all guests.
- Show efficiency in constantly striving to provide total customer satisfaction.
- Take initiative to ensure that interactions with our guests (internal or external) are positive productive and professional.
- Logging all guest requests to ensure they are met within established timeframes
- Assisting and directing guests with local attractions and directions
- Securely storing and delivering guest luggage
- Participating in training and development programs to enhance skills and capabilities to increase the guest experience
- Assist with valet parking as required
Qualifications :
- Previous customer service experience preferably in a Hotel environment
- An energetic team-focused and can-do attitude individual
- Ability to work independently and demonstrate initiative in a dynamic environment
- Enthusiasm to connect with guests and to hear their story
- Ability to provide prompt and efficient service including the ability to build rapport both in person and over the telephone
- Self-motivated with a positive and professional attitude
- Knowledge of Opera PSM is a bonus
- A full Drivers Licence
- Willingness and availability to work flexible hours including mornings nights weekends and holiday periods
Additional Information :
In return we will offer you
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation services and events for those who mean the most to you.
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays.
- Learn Your Way - Support your career development with access to Accors industry leading training platforms.
- An opportunity to be part of a fun and supportive team who love what they do!
To be success in this role you must have rights to work for any employee in Australia. We are unable to sponsor or take over sponsorship of an employment visa.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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