Trainer and Documentation Specialist

The mission of the CBH Information Technology Department is to provide innovative support for our employees members and provider networks. The exciting growth of this department has continued to create opportunities for candidates in the technology field including an opening for a Trainer and Documentation Specialist to join CBH.

The Trainer and Documentation Specialist will be responsible for developing and delivering training programs for the organization. This role will plan develop organize write and edit operational procedures as well as the creating and maintaining of highquality documentation to support our employees clients and stakeholders. The ideal candidate will possess strong communication skills a passion for education and the ability to translate complex concepts into clear userfriendly materials.

Essential Functions:

• Works with internal teams to obtain an indepth understanding of the processes and the documentation requirements.
• Produces highquality easy to understand materials (policies and procedures training material guidelines) that meet applicable standards and is appropriate for its intended audience.
• Analyze and update existing and potential content to best meet the needs of the appropriate teams while maintaining continuity of style of content.
• Design develop and implement training programs tailored to different audiences technical and nontechnical including new hires existing employees and external stakeholders.
• Develop and deliver technical training programs according to department requirements determining course content according to objectives executing training sessions webinars workshops etc.
• Determine overall effectiveness of documentation and training programs.
• Work with IT staff to analyze software releases develop a course curriculum for its demonstrations and provide required training for the same.
• Develop and maintain instructional materials such as user guides manuals FAQs and online help documentation.
• Ensure all documentation is clear concise and adheres to company standards and branding guidelines.
• Regularly update and revise training materials and documentation to reflect new policies technologies and best practices.
• Stay up to date with industry trends tools and technologies to continuously improve training and documentation processes.

Education & Skill Requirements:

• While having a Degree in an IT or related field is preferred CBH will also consider candidates who have combination of coursework and experience or who have extensive related professional experience as a technical documentation writer and functional trainer.
• Minimum 3 years experience in an IT training and documentation role with an emphasis on software hardware and network documentation.
• An ability to quickly grasp complex technical concepts and make them easily understandable in text and visuals.
• Excellent communication and presentation skills to present to large groups of people at a time.
• Skillful in using presentation tools such as handouts presentations virtual software and videos to make effective and engaging presentations.
• Proficient in video editing and apply voice over to training material.
• Excellent written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Attention to detail and accuracy
• Strong analytical and problemsolving skills.

Philadelphia Residency Requirement:

• The successful candidate must be a current Philadelphia resident or become a resident within six months of hire.

U.S. Authorization Requirement:

• CBH does not provide sponsorship for applicants requiring future work authorization. All candidates must be legally authorized to work in the United States without requiring sponsorship now or in the future.

Equal Employment Opportunity:

• We strive to promote and sustain a culture of diversity inclusion and belonging every day. CBH is an equal opportunity employer. We do not discriminate in recruiting hiring promotion or any other personnel action based on all qualified individuals. This is without regard to race ethnicity creed color religion national origin age sex/gender marital status gender identity sexual orientation gender identity or expression disability protected veteran status genetic information or any other characteristic protected individual genetic information or nondisqualifying physical or mental handicap or disability in each aspect of the human resources function by applicable federal state or local law.

Requesting Accommodation:

• CBH is committed to providing equal employment opportunities for individuals with disabilities or religious observance including reasonable accommodation when needed. If you are hired by CBH and require accommodation to perform the essential functions of your role you will be asked to participate in our accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.
• If you would like to be considered for employment opportunities with CBH and have accommodation needs for a disability or religious observance please send us an email at