Technical Support Analyst
Technical Support Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
If you think you could support Visa as an Associate Systems Application Analyst we want to hear from you together lets make Visa a great place to work.
What we expect of you day to day.
Support and advocate for Visa clients comprised of financial institutions and vendors
Properly escalate incidents promptly per support guidelines and procedures
Proactively monitor recognize analyze isolate and resolve VOCC outages utilizing a variety of tools and techniques
Internal and External Bridge Stewardship in support of timely resolution of internal and clientfacing issues
Work simultaneously and independently on multiple platforms
Assess the impact of incidents and author communication for distribution to appropriate recipients within set time frames without guidance
Support scheduled changes
As we reimagine work its important to find a balance between flexibility collaboration and ensuring bestinclass availability for our Global Operations team. To that end GO shift employees will have up to 3 flex shifts per month pending scheduling and manager discretion.
This is an onsite position. An onsite position must be consistently performed at an assigned Visa office location and require daily commute to the office location.
Qualifications :
Basic Qualifications:
Bachelors degree OR 3 years of relevant work experience.
Preferred Qualifications:
2 or more years of work experience
Basic Knowledge of networking
Basic Understanding of message flow with the ability to gain an indepth
understanding
Exposure to Unix/ bash or shell scripting is an added advantage.
Basic understanding of API monitoring/reading logs
Exposure to ITIL standard ticket practices/Service Now experience a plus
Basic Understanding of File transfer protocol
Working knowledge of Linux Splunk Grafana Prometheus or other monitoring
tools including log analysis and constructing queries preferred.
Previous IT Operations/Service Desk experience desirable but not essential as
training will be given.
Experience with ISO 8583 or equivalent messaging protocol.
Ability to work effectively as part of a team and individually (selfstarter).
Accepts responsibility for own workload management and escalates / seeks
advice & guidance where required.
Ability to make decisions based upon information available present
recommendations and deal with moderate challenges.
Strong verbal and written communication skills.
Takes ownership through to incident resolution.
Assesses urgency of incident completes analysis and applies sound logic and
problemsolving techniques.
Client focused ethos with the ability to interact across all management levels.
Additional Information :
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 510 of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 70600.00 to 99700.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on jobrelated factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
