Customer Success Manager Advertiser Partners Remote
Customer Success Manager Advertiser Partners Remote
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Salary Not Disclosed
1 Vacancy
Job Description
As a leader in consumer data and identitybased marketing solutions Experian Marketing Services is improving the business and consumer experience by offering a complete identity solution. Were doing so through a clearer view across the digital customer buying journey and with acquisitions of leading AdTech and MarTech providers with the most recent being Audigent the leader in sellside data and curation
The Customer Success Manager will play a key role in EMSs commercial team managing client relationships to manage and drive successful partnerships driving revenue across the business.
- Own and manage endtoend customer relationship across a portfolio of customers using Experians ConsumerSync and Consumer View products
- Work with and support your assigned Account Director on a set of named strategic accounts to drive continued growth and success
- Responsibilities include client management education contract negotiation and day to day support
- Key metrics for success are customer renewal rate revenue retention rate upsell/crosssell rate and customer satisfaction
- Work with your counterparts across solutions engineering operations billing and finance to ensure continuity across the business
- Communication with clients is frequent and fast moving includes weekly status calls with and occasional travel to client locations.
- Gather industry information within assigned portfolio. Including subscribing to industry newsletters and trade magazines
- Develop relationships across all client/prospect base and internal departments.
- Cast wide and deep net at existing clients know how to navigate organizations ask for introductions and help; promote EMS across many use cases at client.
- You will report to the Sales VP
Qualifications :
- Bachelors Degree or equivalent experience
- 3 years sales experience required; Minimum 3 years experience as a Partner Manager Customer Success Manager or Account Manager
- Experience managing portfolio of revenue between $2 $10M annually
- Experience using customer service skills to grow and cultivate client relationships
- Experience managing large project portfolio with varying levels of details
- Ability to analyze data and present industry specific insights to clients
- Selfstarter; genuine curiosity and passion for ad tech and marketing and drive to grow career in this industry
- Ability to travel approx. 25 of time
Additional Information :
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including full medical dental vision and matching 401K
- Fully remote environment
- Flexible time off including volunteer time off vacation sick and 12paid holidays
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
#LIremote
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
