McOpCo Operations Consultant
McOpCo Operations Consultant
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1 Vacancy
Job Description
We are looking for an Operations Consultant to support our McOpCo (companyowned) restaurants. They will be responsible for providing leadership coaching and strategic direction to their restaurant teams through people development and improved restaurant operations. They will also be responsible for maximizing the longterm sales/profits of each restaurant and delivering outstanding Quality/Service/Cleanliness (QSC) along with customer experience.
In addition to following McDonalds policies and procedures principal accountabilities include but are not limited to:
- Demonstrating McDonalds values and leadership behaviors to build positive business relationships with key customers including Operations Manager Restaurant Leadership Teams Crew and Customers.
- Championing the McDonalds People Promise by personally demonstrating reinforcing and following up on the people drivers to gain commitment from management and crew.
- Ensuring that all restaurants in patch are adequately staffed (through quality hiring and retention) to maximize sales potential by utilizing McHire and appropriate tools and resources.
- Overseeing reward and recognition programs.
- Ensuring that everyone in the restaurants have the resources that they need to get their job done properly (crew and manager schedules uniforms crew room equipment etc.
- Adhering to policies and procedures following up on crew and manager communications acting on issues raised by crew and managers.
- Driving employee commitment surveys and action plans.
- Communicating and executing on our wage and review program for crew and managers ensuring performance review process is taking place.
- Encouraging learning development and personal growth (crew orientation crew training through CDP/Campus and BEST Performance Motivation).
- Collaborating with Operations Manager and General Managers to ensure that individual performance targets are established (Specific Measurable Attainable Realistic Timebound) performance reviews are conducted ontime and communicated oneonone implementing Performance Improvement Plans (PIPs) as needed and measuring/discussing performance results.
- Assisting with recruiting interviewing and selecting managers based on patch and business center staffing needs ensuring diversity staffing objectives are made.
- Educating restaurant managers on all appropriate HR policies applicable laws security and safety procedures ensuring compliance at the restaurant level.
- Partnering with Training & HR staff to build capabilities to deliver on the People Promise in the restaurants to achieve desired business results.
- Choosing the appropriate consulting approach (e.g. directive supportive coaching collaborative) based on the level of performance of each restaurant.
- Protecting the McDonalds brand by ensuring that restaurants meet McDonalds QSC operational standards food safety standards and applicable laws.
- Demonstrating CustomerFirst Service by consistently observing restaurant operations troubleshooting shift management taking onthespot corrective actions and recognizing successes.
- Proactively teaching and coaching restaurant managers and restaurant leadership teams to execute the 9 restaurant systems (QSC Play book/PACE) that produce consistently high levels of QSC.
- Partnering with PACE Subject Matter Expert (e.g. Operations Associates Learning Consultants) to conduct PACE visits and developing action plans to address systems targeted for improvement.
- Executing action plans in each restaurant to ensure that systems are improved and targeted results are achieved.
- Ensuring that restaurants are properly executing Local Store Marketing (LSM) national and Business Unit promotions and the of new products and processes.
- Collaborating with the Operations Manager to develop the annual business plan for the Business Center.
- Using all information resources available (e.g. Restaurant data PACE VOICE 800number BottomLine commitment QCR Operations Report P&L) to identify opportunities and threats to optimizing restaurant potential and adjusts business plan tactics accordingly.
- Creating a positive work environment while working shouldertoshoulder with restaurant managers and restaurant leadership teams to accomplish business results (increased customer counts increased sales and increased profits).
- Completing various audits to ensure that their restaurants meet McDonalds standard practices and procedures (e.g. cash security)
Benefits eligible: Yes
Bonus eligible: Yes
The expected salary range for this role is $75700 $94620 per year
The above represents the expected salary range for this job requisition. Ultimately in determining your pay we may also consider your experience and other jobrelated factors.
Qualifications :
- High School Diploma or equivalent required
- Field Operations experience
- Proven project management implementation skills
- Strong people/relationship management skills
- Proven experience influencing and obtaining great results through others
Additional Information :
Benefits eligible: This position offers health and welfare benefits a 401(k) plan adoption assistance program educational assistance program flexible ways of working and time off policies (including sick leave parental leave and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Bonus eligible: This position is eligible for a bonus calculated based on individual and company performance.
McDonalds is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feelgood moments for everyone. McDonalds provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process please contact . Reasonable accommodations will be determined on a casebycase basis.
McDonalds provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex sex stereotyping pregnancy (including pregnancy childbirth and medical conditions related to pregnancy childbirth or breastfeeding) race color religion ancestry or national origin age disability status medical condition marital status sexual orientation gender gender identity gender expression transgender status protected military or veteran status citizenship status genetic information or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
