Fulfillment Center General Manager
Fulfillment Center General Manager
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Salary Not Disclosed
1 Vacancy
Job Description
The Fulfillment Center General Manager (GM) is responsible for overseeing all aspects of daily operations within the fulfillment center ensuring the safe efficient and costeffective of inbound and outbound functions. This role leads a team of managers and supervisors and is accountable for achieving performance targets related to safety quality productivity staffing and customer service.
The GM will implement and enforce company policies and procedures develop strategic labor and production plans monitor key performance indicators (KPIs) and drive continuous improvement initiatives. The role requires strong leadership operational expertise and the ability to foster a highperformance culture aligned with the organizations mission and values. This position reports directly to the Vice President of Fulfillment and serves as a key liaison between corporate leadership and fulfillment center operations.
Our Next GM Will:
Promote a SafetyFirst work environment in all we do:
- Protecting people from harm is the most critical priority before anything else like speed convenience profit or even completing a task. Always remind the team to consider safety before taking action.
Build a Culture That Fuels Passion
- Motivate and support the Fulfillment Center to build strong bench strength create succession plans and foster a highmorale highperformance culture.
Lead & Develop Leaders
- Inspire and grow your team of managers coaching them to aim for the Podium in every aspect of daily operations.
Build a Culture That Fuels Passion
- Motivate and support the Fulfillment Center to build strong bench strength create succession plans and foster a highmorale highperformance culture.
Keep It Real
- Drive transparent communication through weekly team meetings 1:1s and allhands sessions. Be honest clear and present.
Own the Metrics
- Take full accountability for meeting and exceeding KPIs including accuracy ontime performance and productivity. Provide realtime feedback with a teamfirst approach.
Staff Strategically Ride Smoothly
- Build innovative staffing plans that flex with daily weekly and seasonal demand. Take risks but wear a helmet.
DataDriven Decision Making
- Develop track and analyze reporting on units per hour cost per unit and individual and departmental productivity. Use the numbers to fuel performance.
Optimize Labor with Precision
- Adjust staffing levels in real time to stay within Annual Operating Plan targets and pivot to frequently changing business needs.
Be in the Trenches
- Provide daily handson oversight of the fulfillment team including training coaching mentoring planning and scheduling and conducting meaningful factdriven performance reviews.
Outbound Excellence
- Lead all aspects of outbound fulfillment. Ensure customer orders are picked packed and shipped efficiently precisely and with pride consistently exceeding expectations.
Inbound Efficiency:
- Manage inbound operations to ensure product is received processed and put away quickly maintaining less than a oneweek backlog.
Flex Like a Pro:
- Build a strong relationship with our flexible workforce provider to ensure peak coverage and longterm support.
People First Always:
- Collaborate with managers on all labor including safety operational security employee relations planning and scheduling training and more.
Budget Boss:
- Manage and monitor all aspects of your building budget working closely with the Vice President of Distribution to ensure every dollar supports the mission and optimizes 4wall costs.
Qualifications :
Our Next GM Has:
- Experience in retail and ecommerce supply chain management and optimization
- 7 years of progressive experience in supply chain or operations with at least 3 years in a leadership role.
- Strong supply chain principles procurement logistics and inventory management knowledge.
- Excellent analytical organizational and problemsolving skills.
- Familiarity with global supply chain practices and regulations.
- Proven Leadership at Scale
- Direct and indirect management of 200 team members including leadership of multiple managers and supervisors across numerous shifts
- Demonstrated success in leading large teams through highvolume highpressure environments
Exceptional People Skills
Clear and concise communication motivation coaching and mentoring collaboration and training aptitude
Ability to adapt and overcome in a dynamic competitive and everevolving fulfillment environment
Operate effectively in a teambased work environment
Analytical & ProcessDriven
Aptitude in assessing operational conditions identifying improvement opportunities troubleshooting root causes developing corrective actions and executing plans that increase safety efficiency and profitability
Metricsobsessed and outcomeoriented with a proven track record of meeting and exceeding performance goals
TechSavvy & DataLiterate
5 years handson experience in WMS or ERP operating systems
Advanced proficiency in Microsoft Excel Word and PowerPoint
Strong digital fluency to support datadriven decisions and optimize workflows
Agility in a FastPaced World
Comfortable working independently and collaboratively in a highgrowth constantly evolving environment
Thrives in ambiguity and adapts quickly to shifting priorities and challenges
Critical Thinking & Problem Solving
Excellent judgment with the ability to think strategically troubleshoot on the fly and prioritize under pressure
Strong written and verbal communication skills to influence at every level
Customer Obsessed
Committed to providing an exceptional customer experience with a service mindset at every operational touchpoint
Intangible but Essential
Hustle. Passion. Drive
Check the ego at the door
Receptiveness to change
A relentless pursuit of excellence and a deep commitment to Comotos mission
Additional Information :
Work Schedule:
Must be available to work outside standard business hours and be oncall seven days a week. The schedule will vary periodically per operational needs; flexibility and responsiveness are essential.
Adaptability:
Ability to lift and move items weighing up to 49 pounds. Regular physical activity is required including bending lifting stretching and reaching above the head and below the waist. Must be comfortable working in environments with variable noise levels lighting conditions and temperature fluctuations. Must safely access all facility areas including ascending/descending ladders stairs and gangways. Ability to stand and walk for 10 to 12 hours daily and cover distances up to a quarter mile typical of our fulfillment center layout.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
