IT Support Technician
IT Support Technician
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Job Description
We are seeking a highly skilled FEMALE IT Support Technician to provide technical assistance and support for hardware software and network related issues across the organization. The ideal candidate will be responsible for troubleshooting IT problems maintaining systems and ensuring smooth day to day operations for end users. This role requires expertise in Microsoft Azure cloud infrastructure and IT security best practices.
What you will do...
- Provide firstline technical support to employees by diagnosing and resolving hardware software and networkrelated issues.
- Install configure and maintain computers printers mobile devices and other IT equipment to ensure optimal performance.
- Monitor and maintain IT infrastructure including servers networks and security systems with a focus on Microsoft Azure cloud services.
- Manage Azure Active Directory (Azure AD) for user account provisioning access controls and security policies.
- Assist with user account management including password resets access requests and system configurations.
- Respond to IT service requests and incidents in a timely manner ensuring minimal disruption to operations.
- Perform system updates patches and software installations to maintain security and efficiency.
- Assist in IT asset inventory management tracking and documenting IT equipment and licenses.
- Support remote employees by troubleshooting VPN cloudbased systems and remote desktop environments.
- Collaborate with the IT team on projects upgrades and implementation of new technologies particularly Azurebased solutions.
- Implement Azure security best practices including rolebased access control (RBAC) identity protection and endpoint security.
- Provide user training and guidance on IT best practices cloudbased collaboration tools and security protocols.
Qualifications :
- Bachelors degree in Information Technology Computer Science or a related field (or equivalent work experience).
- 13 years of experience in IT support helpdesk or technical support roles.
- Proficiency in troubleshooting Windows macOS and Linux operating systems.
- Handson experience with Microsoft Azure administration including Azure AD virtual machines and cloud security.
- Strong knowledge of Active Directory Office 365 networking protocols and cloudbased services.
- Familiarity with ticketing systems and IT service management frameworks (e.g. ITIL).
- Knowledge of cybersecurity best practices firewalls and endpoint security.
- Ability to work independently and collaboratively in a fastpaced environment.
- Strong problemsolving skills customer service orientation and excellent communication abilities.
Additional Information :
- Competitive Compensation
- 5 day workweek
- Flextime
- Competitive Health Insurance (Employee Spouse 4 children)
- Wellness Programs
- Employee Training Programs
- Growth and Development
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
