Assistant Vice President - Renewals 145994
Assistant Vice President - Renewals 145994
Posted on :
15-04-2025
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1 Vacancy
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Job Description
Job Description
Position
AVP Distribution Management & Transformation
Incumbent
NA
Department
Customer Retention team (CRT)
Function
Operations
Reporting to
VP CRT
Band
3A
Location
HO Gurgaon
Team size (D/I)
57 FTE NFTEs
JOB SUMMARY
- The incumbent will be responsible for defining and designing policies and process for enhancing persistency.
- Design and roll out of PMS changes needed in distribution. Perform qualitative & quantitative analysis to firm up strategy for driving outcomes.
- Expectations include assisting in developing maintaining & improving programs MIS processes & procedures. Driving change behavior to successfully implement the changes.
- Need strong project management skills have a wellorganized & structured approach with ability to achieve tight timelines & prioritize effectively.
- Responsible for creating a framework for improving the quality of sales through onboarding controls.
- Assigned person role would need to work with key stakeholders (SVP & VP) of Bank for driving various projects.
- This job has a single point accountability for Centralized Project management with Banks Automation and simplification of Processes in Bank Audit & Regulatory data management MIS and regular updates to Banks.
- The key responsibility for incumbent would be to drive Initiatives to meet the business key performance indicators along with Bank cross functional teams and Bank central team.
- The profile also includes Data management reporting for business and audit/regulatory requirements involving simplification and automation of processes.
Key Actionable
- Create strategy for each segment of the portfolio based on risk model to drive collection efficiency & drive initiatives in line with laid strategies to empower various interdepartmental teams life FCT call center distribution spocs CET & other relevant teams.
- Monitor portfolio to study pattern based on portfolio triggers & identify early warning signals to take corrective actions.
- Bring industry benchmarked insights & market intel to understand and implement best practices.
- Develop strategic presentations for leadership.
- Create a strong framework for driving onboarding controls and ensure quality of sale.
- Work with business teams and external vendors to bring new ideas and create strategies for renewal collections.
- Collaborate with various stake holders to ensure timely delivery & completion of initiatives.
- Develop/onboard technology to drive renewal & persistency through market leading technology.
Manage people
- Develop team members to perform effectively and efficiently
- Ensure coaching role rotation and training interventions to help team for new assignments
- Driving Employee engagement and implement strategic initiatives to achieve high ESAT scores 90
Measures of Success
- Project Management Achievement of desired project outcomes within agreed timelines monitoring and automation of process/project implemented cross functional integration
- Regular governance/engagement with segment head (Axis) and distribution segment head
- Automation and availability of all businessrelated reports/MIS/Dashboard/Scorecard for the Channel/Segment driving all business parameters
- Driving Operational efficiencies with Bank and distribution team to achieve OPS KPIs
- Achieve Renewal/persistency targets
- Persistency 88
- RI 100 of target
- Audit Rating of 2 or less No repeat observation
- Talent retention and Employee Engagement
Desired qualification and experience
- Graduate / Post Graduate qualification.
- Must have a minimum of 1215 years of experience. Preferably in renewal & retention.
- Sound Knowledge of Bancassurance or Banking Operations Model.
Job Description
Position
AVP Distribution Management & Transformation
Incumbent
NA
Department
Customer Retention team (CRT)
Function
Operations
Reporting to
VP CRT
Band
3A
Location
HO Gurgaon
Team size (D/I)
57 FTE NFTEs
JOB SUMMARY
- The incumbent will be responsible for defining and designing policies and process for enhancing persistency.
- Design and roll out of PMS changes needed in distribution. Perform qualitative & quantitative analysis to firm up strategy for driving outcomes.
- Expectations include assisting in developing maintaining & improving programs MIS processes & procedures. Driving change behavior to successfully implement the changes.
- Need strong project management skills have a wellorganized & structured approach with ability to achieve tight timelines & prioritize effectively.
- Responsible for creating a framework for improving the quality of sales through onboarding controls.
- Assigned person role would need to work with key stakeholders (SVP & VP) of Bank for driving various projects.
- This job has a single point accountability for Centralized Project management with Banks Automation and simplification of Processes in Bank Audit & Regulatory data management MIS and regular updates to Banks.
- The key responsibility for incumbent would be to drive Initiatives to meet the business key performance indicators along with Bank cross functional teams and Bank central team.
- The profile also includes Data management reporting for business and audit/regulatory requirements involving simplification and automation of processes.
Key Actionable
- Create strategy for each segment of the portfolio based on risk model to drive collection efficiency & drive initiatives in line with laid strategies to empower various interdepartmental teams life FCT call center distribution spocs CET & other relevant teams.
- Monitor portfolio to study pattern based on portfolio triggers & identify early warning signals to take corrective actions.
- Bring industry benchmarked insights & market intel to understand and implement best practices.
- Develop strategic presentations for leadership.
- Create a strong framework for driving onboarding controls and ensure quality of sale.
- Work with business teams and external vendors to bring new ideas and create strategies for renewal collections.
- Collaborate with various stake holders to ensure timely delivery & completion of initiatives.
- Develop/onboard technology to drive renewal & persistency through market leading technology.
Manage people
- Develop team members to perform effectively and efficiently
- Ensure coaching role rotation and training interventions to help team for new assignments
- Driving Employee engagement and implement strategic initiatives to achieve high ESAT scores 90
Measures of Success
- Project Management Achievement of desired project outcomes within agreed timelines monitoring and automation of process/project implemented cross functional integration
- Regular governance/engagement with segment head (Axis) and distribution segment head
- Automation and availability of all businessrelated reports/MIS/Dashboard/Scorecard for the Channel/Segment driving all business parameters
- Driving Operational efficiencies with Bank and distribution team to achieve OPS KPIs
- Achieve Renewal/persistency targets
- Persistency 88
- RI 100 of target
- Audit Rating of 2 or less No repeat observation
- Talent retention and Employee Engagement
Desired qualification and experience
- Graduate / Post Graduate qualification.
- Must have a minimum of 1215 years of experience. Preferably in renewal & retention.
- Sound Knowledge of Bancassurance or Banking Operations Model.
Required Experience:
Chief
Employment Type
Full Time
Key Skills
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