ServiceNow Business System Architect

Position Description:

At CGI we partner with our clients to cultivate good ideas into great outcomes. With deep technical expertise and pragmatic program leadership CGI works with clients to Enable Innovation and Build Great Things.

Location: Montreal or Toronto
Bilingual: French and English
Security Clearance: Eligible for reliability clearance

Your future duties and responsibilities:

As a Senior ServiceNow Business System Architect youll responsible for the holistic design direction and strategy of the enterprise ServiceNow platform. You will provide a technology direction thought leadership and technical vision for the platform
Your future duties and responsibilities
Create maintain and communicate the Enterprise ServiceNow architecture and best practices
Communicate with clients in both technical and nontechnical terms with an ability to understand and articulate business requirements and provide advice and guidance on suitable solutions
Identify bestinclass ServiceNow capabilities that achieve business strategy; identify and communicate resulting future needs and opportunities
Lead and advise on the design of innovative solutions
Maintain a thorough understanding of the platforms technical and business architectures implementation state revision history and interdependencies
ITSM ITOM SecOps modules of ServiceNow (including Service Portal Incident Problem Change Request Event Management CMDB Asset Management etc.
Creating and modifying workflows using Flow Designer and Workflow editor
Working on integration of other tools with ServiceNow using APIs REST SOAP workflows OOTB integrations etc.
Deep knowledge of ServiceNow best practices and demonstrated understanding of ITIL processes operations and procedures.
Assuring quality security and compliance requirements are met for supported area.
Adapting to change quickly and adjusting work accordingly in a positive manner.
Being flexible and thriving in an evolving environment.

Required qualifications to be successful in this role:

Required qualifications to be successful in this role
Bachelors degree in a technical field such as Computer Science Computer Engineering or related fields is required.
Excellent knowledge of ServiceNow best practices and ongoing knowledge of ServiceNow roadmap and latest feature/functionality
Complete understanding of the Agile approach
Deep industry and best practice knowledge (ITIL) and proven expertise in ITSM implementation and improvement
years of experience in enterprise IT implementations
years of experience with IT architecture Design principles database architecture and relational databases
years experience in implementing ServiceNow (specifically ITSM ITOM ITBM as well as expertise in integrations and CMDB)
experience creating and implementing strategic plans and roadmaps for enterprisewide business initiatives
demonstrated handson experience in ServiceNow Development
Deep knowledge and experience in the implementation of CMDB in ServiceNow.
ServiceNow Certified System Administrator or Certified Implementation Specialist (ITSM Service Mapping Discovery Event Management or Software Asset Management)
Experience with Agile and Waterfall in a large organization
Keen at problemsolving excellent at communicating (both written and oral) and have strong interpersonal skills
Experience working in a teamoriented collaborative environment.
Proactive and take the initiative to make decisions identify and recommend improvements when required.
Bilingual French and English
Valid security clearance (Reliable or Secret) Asset

#LIAB19

Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.

Use of the term architect in this job posting refers to the technical sense related to Information Technology (IT) and does not imply that the individual practices architecture or possesses the requisite license as prescribed by the applicable provincial or territorial architect regulator. We are seeking individuals with expertise in IT architectrelated functions but licensure from an architect regulator is not a prerequisite for this position. Architecture is a regulated profession in Canada which is restricted in terms of use of titles and designation.

Skills:

• Implementation Management
• ServiceNow
• Solutions Architecture
• Document Management

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and wellbeing and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equalopportunity employer we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process please let us know. We will be happy to assist.

Come join our teamone of the largest IT and business consulting services firms in the world.