PCSS Student Technician 2025 - 2026
PCSS Student Technician 2025 - 2026
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
JOB SUMMARY
Student Laptop Technicians provide technical support in the Technical Support Services Area in Corrigan Hall and around campus. Student Technicians are responsible for providing software and hardware technical support and troubleshooting for members of the Seton Hall community. Student technicians will document all work done in various databases as warranted. In addition Student Technicians are expected to provide excellent customer service at all times.
DUTIES & RESPONSIBILITIES
Student Technicians will be responsible for:
Greeting customers warmly and ascertaining the issue or reason for coming in
Diagnosing and documenting laptop related issues
Software installation configuration troubleshooting and maintenance
Servicing laptop hardware related issues and/or sending laptops for further repair
Entering all walkin requests into the JIRA database as well as checking on the status of current database requests
Refilling printer paper toner and drums around campus
Going out to service faculty or lab computers around campus
Working on extra projects and tasks as needed between daytoday operations.
Working with University Systems in development implementation troubleshooting and training. Must attend training seminars and be knowledgeable in the areas needed to perform required services.
FEDERAL WORK STUDY REQUIREMENT
NO Federal Work Study eligibility not required
REQUIRED QUALIFICATIONS
Must be a current Seton Hall student
Understanding and/or experience with laptop hardware and software troubleshooting
Knowledge of current Windows operating systems in addition to basic knowledge of current MS Office products and various other Seton Hall supported software and hardware
Ability to quickly adapt to ever changing hardware and software products
Someone who is articulate organized and able to work as part of a team
Basic knowledge of networking and connectivity
Great customer service skills
Excellent interpersonal verbal and written communication
SPECIAL INSTRUCTIONS
Other Physical Demands: Carrying reams of paper as needed to stock printers.
CONTACT
Seton Hall University is committed to programs of Equal Employment Opportunity (EEO) and the principles of affirmative action.
Required Experience:
IC
Employment Type
Part-Time
