Technical Support Engineer RAPID
Technical Support Engineer RAPID
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Job Description
Company Overview
Group/Division
Job Description/Preferred Qualifications
- Responsible for providing assistance and support to the Customer Service Engineers in diagnosing troubleshooting and debugging sophisticated optical/electromechanical equipment computer systems coupled with sophisticated software solutions.
- Be the lead/owner and provide solutions to field raised issues where the Customer Service Engineer has been unable to resolve these issues in the systems at customers sites.
- Thoroughly recognizing the real problem aligning for resources gap analysis providing POAs.
- If the depth of technical understanding requires reporting to relevant engineering teams host meetings of multiple teams to discuss the technical issues in details acquire POAs with consensus until issues resolved. Be able to complete this with a timely manner.
- Be available to travel within region and worldwide to support escalated issues on site. Travel percentage estimated to be 3050
- Supporting NPI and product sustaining/cost of service reduction by suggesting on improvement opportunities participating or owning certain operations in new project introductions and/or continuous improvement projects.
- May be involved in customer installation relocation and upgrade of equipment as well as providing training to KLA and non KLA personnel
Minimum Qualifications
Masters Level Degree and related work experience of 3 years; Bachelors Level Degree and related work experience of 5 years
We offer a competitive family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview to become an employee or for equipment. Further KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLAs Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication an interview an offer of employment or that an employee is not legitimate please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Employment Type
Full-Time
