Senior CRM Engineer

Location: UK Remote

The Role

This is a fantastic opportunity to build your career in the exciting and innovative world of data insight and digital multichannel CRM Marketing for a market leading international company.

You will be working as part of the LNE Marketing & Data team taking the lead from the CRM Software Engineering Manager. You will work on the analysis development implementation & support 3rd tier) of our multichannel marketing solutions delivering robust easy to use and scalable tools to the Ticketmaster International (B2C & B2B) and Live Nation (B2C) businesses. The team has a global scope but your focus will be on markets outside of North America.

You will gain skills in transforming product requirements and user stories into software solutions that work for users as well as working with and developing high scale data and CRM marketing tools within a large organization. You have an appetite for complex technical work and an eye for detail checking that the solution as designed does what it says on the tin.

This is an excellent opportunity to join a leading global entertainment company working with international markets and their ticketing clients. Our commitment to extending exceptional CRM marketing tools provides great scope and opportunity to significantly develop and grow your career.

What youll do:

• Analysis and development of the Ticketmaster & Live Nation multichannel marketing application stacks.

• Manage operational requests and cases. Debug and resolve operational issues.

• Contribute to the technical relationship with marketing vendors to ensure our needs and requirements are satisfied by their application portfolio and proactively direct where appropriate to ensure the best solution.

• With support from senior team members break down use cases and user stories created by Product Managers to technical tasks and ensure product functionality is delivered to agreed specification and collaborate with Project Managers to ensure delivery is within agreed timelines.

• Where applicable clearly communicate to stakeholders the various solutions available to meet requirements stating benefits and drawbacks.

• Manage change to the platform and environment; understand the impact of the change on the business and how it would be best implemented.

• Deliver scalable performant and secure enhancements to the product set and support the smooth delivery of these by working with and to company & security standards.

• Ensure solutions are developed and tested to the agreed specifications and acceptance criteria.

• Execute development within the SDLC for the CRM Marketing application stack.

• Provide guidance on levels of UAT that need to be executed by users.

• Performance monitoring analysis and recommendation of remedial options. Respond to and investigate monitoring alerts.

• Ensure CRM operational processes such as the rollout and ongoing use of these tools are robust durable and effective.

• Provide environment management and monitor operations in working hours; out of standard hours 2nd tier technical support in case of exceptional issue / support for planned maintenance windows.

• Be able and willing to flex on demand based upon business priorities.

Who you are:

• 5 years experience in software engineering.

• 2 years in an operational support role.

• Experience in Salesforce Marketing Cloud desired but not essential.

• Competent with Serverside JavaScript Java Spring Boot REST & SOAP APIs HTML & CSS.

• Proficient in managing CI/CD pipelines.

• Experience with AWS and Databricks is strongly desired.

• Good RDBMS and SQL skills with proven experience of coding efficiently to manipulate large datasets.

• Data modelling skills both normalised and dimensional.

• Excellent communication skills with an ability to clearly articulate with business users.

• Excellent analytical and problemsolving ability.

• Ability to understand and respond to user needs in rapidly changing environments.

• Experience of process analysis and documentation through wireframes diagrams and workflows.

• Clear and concise technical writing skills.

• Experience in an ecommerce environment with strong understanding of email marketing.

• Understanding and appreciation of application support; understanding how the product is used and where it meets and fails user and business requirements.

• Ability to deliver technical workshops and presentations.

• Passion and desire to learn modern technologies and promote potential advantages for the CRM stack.

• Lead design reviews and drive architectural discussions with peers.

• Mentor junior team members.

• Ideally educated to degree level or equivalent in a technical discipline.

• Fluent in written and verbal English.

What does success look like

• Proactively support applications and environments to ensure the best possible service to the users.

• Key Performance Indicators will include the deployment of robust performant scalable and operationally efficient solution architecture and highquality development to SDLC and company standards and decrease in the number of business disruptions for markets and clients through the driving of improvements to SFMC architecture platforms and operational processes.

• Contribute to a culture of trust open communication and sharing of ideas between architecture development and operational teams.

• Work collaboratively with all stakeholders.

• Continuously focus on pace of change service protection and business value.

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations enjoy new experiences and learn from the talented people you will be working with. Its talent that matters to us and we encourage applications from people irrespective of their gender identity race sexual orientation religion age disability status or caring responsibilities.