Care Management Assistant 3
Care Management Assistant 3
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Job Description
Become a part of our caring community and help us put health first
The Care Management Support Assistant 3 contributes to administration of care management. Provides nonclinical support to the assessment and evaluation of members needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Assistant 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.The Care Management Support Assistant 3 Decisions are typically focus on methods tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures processes and techniques and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.
Work with members thru telephone communication to review their health information for Medicare members.
Complete required documentation and perform other responsibilities as necessary.
Ability to multitask and document accurately.
Use your skills to make an impact
Required Qualifications
You must reside in San Juan Puerto Rico or withing driving distance.
Fully Bilingual English/Spanish. Must be able to speak read and write in both languages without limitations or assistance. (If selected for the position you will be required to take a Language Proficiency Assessment in English/Spanish.
1 year of customer service experience including typing data entry and previous inbound and/or outbound call center experience.
1 3 years of technical experience with knowledge of Microsoft Office Word Excel Outlook
Administration support experience in a healthcare industry with familiarity with care and wellbeing resources
Must be passionate about contributing to an organization focused on continuously improving consumer experience
Must be able to work a 40hour work week Monday through Friday 8:00 AM to 5:00 PM EST.
This office follows Eastern Time Zone. Daylight savings changes the office work hours to 9:00 AM to 6:00 PM EST.
Overtime may be required to meet business needs during the year and may include weekends.
Preferred Qualifications
Associate or bachelors Degree
Previous Healthcare Experience
Previous inbound or outbound call center experience
Additional Information
Social Security Task:
Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number if it is not already on file. When required an email will be sent from with instructions to add the information into the application at Humanas secure website.
Virtual PreScreen
As part of our hiring process for this opportunity we will be using exciting virtual prescreen technology called HireVue to enhance our hiring and decisionmaking ability. HireVue allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a virtual prescreen you will receive an email and text correspondence inviting you to participate in a Modern HireVue. In this virtual prescreen you will receive a set of questions to answer. You should anticipate this virtual prescreen to take about 1015 minutes.
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time 40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills knowledge experience education certifications etc.Description of Benefits
Humana Inc. and its affiliated subsidiaries (collectively Humana) offers competitive benefits that support wholeperson wellbeing. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits Humana provides medical dental and vision benefits 401(k) retirement savings plan time off (including paid time off company and personal holidays volunteer time off paid parental and caregiver leave) shortterm and longterm disability life insurance and many other opportunities.
About Us
Humana Inc. (NYSE: HUM) is committed to putting health first for our teammates our customers and our company. Through our Humana insurance services and CenterWell healthcare services we make it easier for the millions of people we serve to achieve their best health delivering the care and service they need when they need it. These efforts are leading to a better quality of life for people with Medicare Medicaid families individuals military service personnel and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race color religion sex sexual orientation gender identity national origin age marital status genetic information disability or veteran status. It is also the policy ofHumanato take affirmative action to employ and to advance in employment all persons regardless of race color religion sex sexual orientation gender identity national origin age marital status genetic information disability or protected veteran status and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions including but not limited to recruitment hiring upgrading promotion transfer demotion layoff recall termination rates of pay or other forms of compensation and selection for training including apprenticeship at all levels of employment.
Employment Type
Full-Time
