Technical Support Analyst - Kearney
Technical Support Analyst - Kearney
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.
Shift:
First Shift (United States of America)***Resume Required for Consideration***
Shift Details:
85 MF Onsite
The Kearney Technical Support Analyst position is a great opportunity for you to join our Technical Support Team bringing solutions in customer facing opportunities making a difference!
**Candidates must reside in Kearney NE area***
***This is not a remote position must be able to work on campus in Kearney NE***
Why Work at Nebraska Medicine
Together. Extraordinary. Join a team that values your skills delivering exceptional care through collaboration.
Leading Health Network Work with the regions top academic health network partnering with UNMC to transform lives through education research and patient care.
Diversity and Inclusion We value diverse backgrounds and experiences reflecting the communities we serve.
Educational Support Enjoy up to $5000/year in tuition assistance a 35 discount at Clarkson College and career advancement opportunities with covered educational costs. Enjoy support for your personal growth within the organization from those just starting their healthcare careers to those who are years down the path.
Be part of something extraordinary at Nebraska Medicine
Our Technical Support Analysts are responsible for the administration support and maintenance of all desktop related hardware and software within the organization. This customeroriented position provides direct support for all desktop related issues called into the Helpdesk and routed by PC support dispatch.
The Technical Support Analyst provides technical expertise for the daytoday endpoint and end user support of a highly complex healthcare organization. In this role you will provide Tier 2 support on multiple intersecting endpoint technologies and devices including (but not limited to) workstations printers clinical laptops software applications mobile devices and other enterpriselevel devices and platforms. You will enforce and maintain standard software hardware imaging and deployment processes including post configurations and enterprise asset management. You will be accountable for ensuring that policies standards documentation is followed and maintained and you will ensure endpoints follow standard security guidelines and safeguards. In communicating effectively both verbally and in writing to clients and peers you will effectively apply escalation processes to other application owners or areas within the enterprise to ensure the timely flow of reported issues.
Required Qualifications: Technical Support Analyst
Minimum two years of Information Technology experience required.
High school education or equivalent required.
Bachelors degree in Computer Science Management of Information Systems or related field OR equivalent combination of education/experience combined (one year of education equals one year of experience) required.
Ability to prioritize analyze troubleshoot and resolve Tier 2 (or higher) enterprise endpoint device and applications across end user devices and technologies required.
Ability to troubleshoot a complex environment utilizing multiple enterprisegrade systems and platforms that all interact together for the desired end goal required.
Ability to work proactively with a high degree of accountability to drive assigned tasks and projects towards completion required.
Advanced demonstration of strong interpersonal and communication skills both oral and written required.
Preferred Qualifications: Technical Support Analyst
Experience in IT support in a healthcare environment preferred.
Experience with Active Directory and network communication structures preferred.
Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion marital status sex age national origin disability genetic information sexual orientation gender identity and protected veterans status.
Required Experience:
IC
Employment Type
Full-Time
