Patient Finance Representative
Patient Finance Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Type:
StaffJob Description:
We are seeking a dedicated and detailoriented Patient Finance Representative to join our team in the Oral Health Center. This position combines expertise in dental insurance and collections along with exceptional front desk skills ensuring the smooth operation of our dental clinic and delivering outstanding patient service.Essential Duties and Responsibilities:
- Greets patients and visitors to the Oral Health Center with a smile in a friendly personable professional and polite manner
- Answers and responds to telephone calls with accuracy in a friendly personable professional and polite manner and provides information about dental services
- Collects payment from patients at the time of treatment and ensures payments are posted to patient account in the EHR system
- Contacts insurance companies to confirm patient eligibility coverage and benefit details
- Determines patient costsharing responsibilities (copays deductibles and coinsurances); identifies restrictions or limitations on coverage
- Gathers and accurately records patient information and insurance information from patients according to KCU procedures
- Explains benefits and financial responsibilities to patients in a clear and understandable manner
- Addresses patient questions and concerns regarding insurance coverage
- Maintains accurate and uptodate patient insurance information
- Updates and maintains benefit verifications in electronic health record system
- Assists patients with payment plans and payment arrangements
- Indentifies and contacts patients with overdue accounts to ensure the recovery of outstanding debts
- Sees that records are saved securely and handled in compliance HIPAA privacy and security regulations
- Maintains correct petty cash balance
Qualifications:
- Knowledge of dental/medical insurance CDT code and HIPAA compliance
- Prior front desk or administrative experience in a healthcare setting
- Courteous and able to exercise diplomacy when working with patients and coworkers; positive attitude desire to work and willingness to learn and work through challenges
- Proficient with current office technology and willingness to learn new applications and systems; EMR experience preferred
- Strong organizational skills communication skills and attention to detail
Preferred Qualifications:
- Experience in dental billing and collections preferred
Equal Opportunity Employer
KCU is committed to promoting an equal employment opportunity workplace. Equal opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without discrimination on the basis of race color religion sex age national origin genetic information (GINA) physical or mental disability pregnancy sexual orientation gender identity marital status familial status ancestry military and/or veteran status and/or any other status protected by applicable Federal state or local law.
Annual Security Report
KCU is committed to providing a safe campus for students faculty and staff. Our annual campus security report lists campus crimes and statistics for the campus and public areas around campus for the last three years in accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act.
Thank you for your interest in a career at KCU!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
