Digital Solutions Engineer
Digital Solutions Engineer
Posted on :
15-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Join ZEISS as a Digital Solutions Engineer
Are you a technically skilled and customerfocused professional looking to make a real impact in the world of healthcare technology ZEISS is seeking a Digital Solutions Engineer to join our growing Digital Solutions team. This is a multifunctional technical role that combines software installation project management remote support and presales consultancy working with cuttingedge onpremises and cloudbased software products.
Key Responsibilities
As a Digital Solutions Engineer you will:
Technical Support & Customer Service
Deliver remote and telephone support to customers and internal teams
Diagnose software application issues and network connectivity problems
Perform software upgrades and maintain detailed CRM records
Provide expert application support for ZEISS digital solutions
PreSales & Commercial Support
Partner with the Sales Team to provide technical input during customer meetings and tender processes
Review quotations for technical accuracy
Attend customer meetings to support the sales cycle
Project Management & Software Deployment
Manage and coordinate the installation and upgrade of software
Liaise with customers and IT departments to provide technical specifications and project documentation
Install ZEISS software remotely
Internal Support & Collaboration
Provide IT and software support to ZEISS Field Service Engineers Sales Teams and Clinical Trainers
Maintain internal documentation including training materials project trackers and CRM records
Collaborate with thirdparty suppliers when required
Training and Development
Ongoing professional development through elearning virtual and inperson training
Opportunities to attend training sessions in Germany and the USA
Regular reviews with your line manager to support continuous growth
Quality and Compliance
All work must align with ZEISS ISO standards and QA procedures
Adhere to the Digital Technical Support Manual (SIS) and Mira Knowledge Base
Uphold a customerfirst approach in every interaction
Health and Safety
Follow company H&S policies and practices at all times
Ensure actions at work consider the wellbeing of yourself and others
Travel Requirements
Primarily based in Cambridge with travel to customer sites across the UK and Ireland
Some overnight stays required for customer visits internal meetings and training courses
Occasional international travel to Germany or the USA
A full UK driving licence is essential for this role
Why Join ZEISS
At ZEISS were shaping the future of healthcare technology through innovation and precision. As part of our Digital Solutions team youll work with cuttingedge software support meaningful healthcare solutions and be part of a globally respected brand. If youre ready to elevate your career in a dynamic techforward environment we want to hear from you.
Apply Now
Ready to join our team Submit your application today and become part of a global leader in optical and optoelectronic technology.
Your ZEISS Recruiting Team:
Abigail Hannaby Ila Thompson James Lawn Kate Benyon Natarlee Lawrence Suya RolphEmployment Type
Full-Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
