RCMCollections Specialist
RCMCollections Specialist
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Job Description
EyeCare Partners is the nations leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision advance eye care and improve lives. Based in St. Louis Missouri over 650 ECPaffiliated practice locations provide care in 18 states and 80 markets providing services that span the eye care continuum. For more information visit.
Job Title: RCM/ Collections Specialist
Must Be located in one of our 18 states:Missouri Florida Kansas Kentucky Pennsylvania Virgina New Jersey Texas Minnesota Michigan Oklahoma Alabama North Carolina Georgia Illinois Ohio Indiana Arizona
Job Summary
The Collections Specialist is responsible for resolving overdue bills and collecting payments from individuals responsible for the debt. This position evaluates past due accounts to determine appropriate next steps that may result in transferring the balance to an external collection agency.
Duties and Responsibilities
Monitor accounts to identify outstanding debts
Investigate each account to verify the data is accurate
Update account status records and collection efforts
Report on collection activity and accounts receivable status
Keeping accurate records and reporting on collection activity
Contacting customers to inform on delinquency encourage ontime payments and set up payment plans
Work with staff to resolve account inquiries related to patient balances in Bad Debt or Collections
Responsible for processing patient payments account adjustments where appropriate
Reviewing records for accuracy and handling disputes to make sure that account information is entered and maintained appropriately
Communicating with the collection agency to maintain accurate and updated information on patient accounts and payments
Maintain current tip guides and selfhelp instructions for Bad Debt and Collections process
Resolve escalated patient disputes and issues related to their bad debt as applicable
Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
Performs other duties that may be necessary or in the best interest of the organization.
Experience Requirements
Minimum of 1 year of experience in a medical office in a receptionist call center or front desk
capacity; computer experience; telephone experience; customer service experience.
Proven experience as a Collections Specialist or similar role
Knowledge Skills and Abilities Requirements
Understanding debt collection laws and regulations
Knowledge of billing procedures and collection techniques
Effective Negotiation skills
Performs quality work and consistently exhibits initiative
Ability to follow policies and procedures for compliance
Professional in appearance and actions
Logical and Critical thinking skills to problem solve
Customerfocused with excellent written listening and verbal communication skills
Enjoys learning new technologies and systems
Detail oriented professional attitude reliable
Exhibits a positive attitude and is flexible in accepting work assignments and priorities
Meets attendance and tardiness expectations
Management and organizational skills to support the leadership of this function
Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
Interpersonal skills to support customer service functional and teammate support need
oAble to communicate effectively in English both verbally and in writing
Ability for basic to intermediate problem solving including mathematics
Intermediate to Advanced computer operation
oProficiency with Microsoft Excel Word PowerPoint and Outlook
Travel to other site locations may be necessary. Thus those needing to travel for work must have access to dependable transportation and driving record must meet company liability carrier standards
Specialty knowledge of systems relating to job function
Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines
Supervisory Responsibilities:
This position does not have any supervisory responsibilities
Location/Work Environment:
For onsite team members work takes place in a normal office/clinical environment. Travel to other locations may be necessary to fulfill the essential duties and responsibilities of the job. Thus those needing to travel for work must have access to dependable transportation and their driving record must meet company liability carrier standards.
For remote team members HIPAA compliant home office environment. Ability to work in a remote environment while performing required duties and remaining patient focused. Able to work varying shifts including early mornings/evenings to attend meetings and cross training or support other initiatives.
Equipment:The equipment typically used in this position is a computer fax copier printer scanner and telephone. Must have good working knowledge of Microsoft applications. Other equipment may be used as needed. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment.
If you need assistance with this application please contact
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered foremploymentwithout attention to race color religion sex sexual orientation gender identity national origin veteran or disability do not contact the office directly only resumes submitted through this website will be considered.
NOTE: Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time.
Required Experience:
Unclear Seniority
Employment Type
Full Time
