Instructional Designer Field Training
Instructional Designer Field Training
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We back our colleagues and their loved ones with benefits and programs that support their holistic wellbeing. That means we prioritize their physical financial and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financialwellbeing and retirement
- Comprehensive medical dental vision life insurance and disability benefits (depending on location)
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global onsite wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.
You Lead the Way. Weve Got Your Back.
With the right backing people and businesses have the power to progress in incredible ways. When you join Team Amex you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers communities and each other. Here youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits programs and flexibility that support you personally and professionally.
At American Express youll be recognized for your contributions leadership and impactevery colleague has the opportunity to share in the companys success. Together well win as a team striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity and in an environment where everyone is seen heard and feels like they belong.
Join Team Amex and lets lead the way together.
How will you make an impact in this role
Global Merchant & Network Services brings together American Express merchantand networkrelated businesses. This includes GMS which manages the relationships with the millions of merchants around the world that accept American Express.
Within GS&C the Field Training & Business Enablement team is responsible for understanding key business priorities and creating innovative learning and onboarding curriculum that includes sales skills product company and industry knowledge and tools for the Global Merchant Services Field organizations.
This is an excellent opportunity for a highly creative Instructional Designer to gain a deep understanding of the GMNS organization develop and refine specific learning experience solutions and work with exposure to and insight from GMNS leadership. This position will report to the Director Field Training & Business Enablement.
Responsibilities:
- Design and continuously improve GMNS learning experiences using an array of approaches that engage learners and drive highimpact learning working collaboratively with global crossfunctional teams.
- Own and develop the methodology for highimpact delivery building highquality content in the corresponding formats including immersive learning experiences gamebased learning and instructorled learning.
- Collaborate with learning consultants partner teams stakeholders and SMEs to create scale and customize programs.
- Understand how colleague skill development drives enhanced performance and results for key business priorities; translate into core skills learning experiences tailored to support specific needs.
- Plan design and assist in of engagement and reinforcement strategies to drive a blended and ongoing learning lifecycle to the Field organizations
Minimum Qualifications:
- Instructional design experience across modalities including presentations storyboards audio and video scripts learning activities eLearning modules infographics training assessments and user guides using sound instructional design theory.
- Strong proficiency with industry standard design software (including Adobe Creative Suite and Articulate RISE and Storyline 360 Articulate 360 Suite Adobe Camtasia Audacity and other authoring tools and multimedia experience including video production.
- Proven eye for visual design ability to convert strategies to effective and engaging learning experiences. Graphic design experience preferred
- Experience implementing modern learning modalities including gamebased learning simulations and immersive scenarios requiring multiple branching elements strongly preferred
- Experience with using learning management systems to drive the delivery of training solutions
- Ability to manage multiple projects thoughtfully innovating and working in an agile way.
- Keen attention to detail high degree of accountability and integrity
- Ability to travel (up to 10
- Enthusiastic fun flexible and demonstrates a willingness to learn!
Employment Type
Full-Time
